We are looking for a Collections Specialist to join an internet service provider on a Contract basis to provide leave coverage. This position is a remote role and supports a busy accounts receivable team by managing a high volume of customer accounts, reviewing outstanding balances, and helping maintain timely payment activity. The successful candidate will bring strong communication skills, sound judgement, and the ability to work independently while collaborating effectively with internal teams.

Responsibilities:

• Manage a portfolio of past-due customer accounts by reviewing aging reports and following up on outstanding balances in a timely manner.

• Handle inbound and outbound collections communication for customers across U.S. and international accounts while maintaining a thorough and customer-focused approach.

• Use NetSuite to download and assess aging data, then coordinate with sales on matters related to credits, refunds, and account resolution.

• Evaluate account status to determine when credit hold actions may be appropriate based on payment history and risk.

• Partner with colleagues across accounts receivable and other departments to resolve disputes, clarify account details, and support efficient collections activity.

• Contribute to monthly collection targets by applying effective follow-up strategies and reducing delinquency within assigned accounts.

• Review credit-related documentation for completeness and ensure applications are processed within established service timelines.

• Communicate credit policies clearly and maintain accurate records for credit applications, reports, and supporting account documentation.

• Previous experience in collections, accounts receivable, or credit administration.
• Strong customer service and communication skills, with the ability to manage a high volume of account interactions.
• Proficiency in reviewing aging reports and following up on overdue balances.
• Experience working with credit decisions, account reviews, and collection follow-up processes.
• Familiarity with NetSuite or a comparable accounting or ERP system.
• Ability to work independently in a fast-paced environment while staying organized and detail-oriented.
• Comfortable collaborating with internal teams to resolve account issues and support payment recovery.

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