We are looking for a Collections Specialist to join our team in Markham, Ontario on a Contract basis. This position will oversee credit and collections activities, support the accurate assessment of customer accounts, and help maintain strong cash flow through timely follow-up and account reconciliation. The role works closely with customers, sales partners, and internal stakeholders to resolve credit-related matters while balancing risk management with a high standard of customer service.

Responsibilities:
• Lead day-to-day credit and collections operations, guiding team priorities and monitoring performance against short- and long-term targets.
• Review new customer accounts to assess financial risk and establish suitable credit terms and exposure limits.
• Monitor existing accounts on an ongoing basis, updating credit limits and making informed decisions on orders that exceed approved thresholds.
• Oversee the reconciliation of key retail accounts and investigate outstanding deductions to support accurate account balances.
• Maintain compliance with credit insurance requirements, including timely reporting and updates through the appropriate portals.
• Partner with customers, sales representatives, and internal management to address collection issues and resolve account concerns efficiently.
• Direct collection efforts to improve recovery of overdue receivables while preserving positive business relationships.
• Analyze account trends and reporting data using tools such as Excel and Power BI to support decisions and highlight areas of risk or opportunity.
• University or college education, combined with a recognized credit designation.
• At least 5 years of experience in credit and collections, including a minimum of 3 years in a leadership capacity.
• Strong knowledge of collection practices, credit evaluation, account reconciliation, and deduction management.
• Proficiency with Microsoft Excel and Power BI for reporting, analysis, and performance tracking.
• Experience working with accounting software, CRM platforms, and ERP systems such as SYSPRO.
• Ability to communicate effectively with internal teams, sales stakeholders, and external customers in a customer-focused environment.
• Sound judgment and the ability to manage the credit function independently while escalating exceptional matters when needed.

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