We are looking for a detail-oriented Collections Specialist to join our team on a contract basis in Coquitlam, British Columbia. This role involves managing high-volume accounts, ensuring timely payments, and maintaining accurate records to support year-end financial goals. If you thrive in a fast-paced environment and have a knack for problem-solving, this position offers an excellent opportunity to showcase your skills.

Responsibilities:

• Handle high-volume collections for small accounts, ensuring timely follow-ups and resolutions.

• Categorize client accounts to determine collectability and take appropriate action based on established procedures.

• Conduct three follow-up calls before initiating write-offs, documenting all interactions accurately in Excel.

• Collaborate with clients to establish payment timelines, verify cheque numbers, and confirm payment methods.

• Track and update payment data using advanced Excel functions such as VLOOKUPs and pivot tables.

• Maintain clear and precise communication with clients to ensure positive relationships while achieving collection targets.

• Support year-end financial initiatives by prioritizing outstanding accounts and streamlining collection efforts.

• Work closely with the existing collections team to share insights and contribute to process improvements.

• Provide excellent customer service while adhering to business casual dress code and high standards.

• Minimum of 1 year of experience in collections, preferably in a high-volume environment.
• Proficiency with Microsoft Excel, including VLOOKUPs and pivot tables.
• Familiarity with accounting software systems and B2B collections processes.
• Strong organizational skills and attention to detail to manage multiple accounts effectively.
• Excellent communication skills with a focus on customer service and negotiation.
• Ability to analyze payment patterns and identify delinquent accounts.
• Knowledge of credit and payment processing procedures.
• Positive attitude and adaptability to a dynamic work environment.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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Questions? Call your local office at 1.888.490.3195. All applicants applying for Canadian job openings must be authorized to work in Canada.

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