We are looking for a Collections Analyst II to join a long-term contract opportunity based in Toronto, Ontario. In this role, you will support business collections activities by following up on outstanding balances, addressing billing and payment concerns, and working with customers to establish practical repayment arrangements. This position suits someone who communicates confidently in Portuguese, works well with cross-functional teams, and can manage competing priorities in a fast-paced environment.

Responsibilities:
• Manage an assigned accounts receivable portfolio and track outstanding invoices to support timely payment collection.
• Contact customers regarding overdue balances, clarify account status, and encourage prompt resolution of unpaid amounts.
• Investigate billing questions and payment discrepancies by partnering with internal stakeholders such as sales, operations, and finance teams.
• Help develop and document payment arrangements for customers experiencing financial difficulty while aligning with company guidelines.
• Review aging reports regularly to identify collection risks, prioritize follow-up efforts, and support escalation where needed.
• Maintain accurate records of collection activity, account updates, and customer communications within internal systems such as Salesforce.
• Apply sound judgment when assessing a customer’s payment position and recommend appropriate next steps to reduce exposure.
• Contribute to process improvements by identifying recurring issues, supporting account adjustments, and promoting compliance with established policies.
• Fluency in Portuguese, with strong verbal and written communication skills.
• At least 1 year of experience in collections, accounts receivable, billing support, or a related finance function.
• Demonstrated ability to resolve payment disputes and negotiate workable payment solutions with customers.
• Experience using Microsoft Excel and comfort working with account data, aging reports, and financial records.
• Strong collaboration skills with the ability to work effectively across sales, operations, and other internal teams.
• Ability to stay organized, manage multiple priorities, and meet deadlines in a high-volume environment.
• Availability to work onsite in Toronto, Ontario two days per week.
• Experience with Salesforce or similar CRM and case-tracking systems is considered an asset.

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