We are looking for a Bilingual (English/French) Client Services Specialist to join our client's team in Toronto, Ontario on a contract basis. In this hybrid role, you will deliver attentive, detail-oriented service to clients while supporting day-to-day branch and customer service activities. This opportunity is ideal for someone who enjoys helping people, handling a variety of service requests, and connecting clients with the right financial solutions.

Responsibilities:

• Provide courteous and detail-oriented assistance to clients across in-person, phone, and email interactions, ensuring a positive service experience.

• Support account-related requests, including assisting with new account setup, processing routine transactions, and responding to walk-in client needs at the branch.

• Speak with clients to understand their banking or financial service needs and direct them to the appropriate specialist or self-serve channel when suitable.

• Maintain accurate records by completing data entry, updating client information, and documenting service activities in a timely manner.

• Respond to inbound inquiries and complete follow-up communications as needed to resolve issues and support ongoing client requests.

• Remain informed about the organization’s products and services in order to provide relevant guidance and appropriate referrals.

• Follow established regulatory, privacy, and internal compliance standards in all client interactions and daily tasks.

• Contribute to branch operations and take on additional duties as required, including supporting the hybrid work model with regular office attendance.

• 2+ years of customer service experience, with at least 1 year in financial services; branch banking experience preferred.

• Fully bilingual in English and French with strong verbal and written communication skills.

• Proven ability to build strong customer relationships and deliver exceptional service.

• Strong interpersonal, organizational, time management, and problem-solving skills with close attention to detail.

• Able to adapt quickly, work under pressure, meet deadlines, and operate independently with minimal supervision.

• Working knowledge of AML/KYC requirements.

• Proficient in Microsoft Word, Excel, and Outlook.

• Familiarity with banking systems such as DNA is an asset.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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This job posting is for a current vacancy with our client.

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