THE ROLE:

We’re helping our Calgary client find a talented and dedicated Client Services IT Technician with strong expertise in diagnosing and resolving technical issues involving hardware, software, networks, servers, and firewalls. The ideal candidate will provide exceptional first-line technical support, serving as the first point of contact for customers and ensuring systems run smoothly. This role involves both in-person and remote support, with a strong focus on customer service and effective problem resolution.

Key Responsibilities:

• Serve as the first point of contact for customers, responding to support tickets and providing technical assistance.
• Troubleshoot and resolve hardware, software, computer system, LAN/WAN, server, firewall, and connectivity issues; escalate complex issues to Tier 3 support when required.
• Install, configure, modify, repair, and maintain computers, software, hardware, and peripherals.
• Perform system maintenance, cleanup, optimization, and diagnostics to ensure reliable day-to-day performance.
• Take direction from the Team Lead and maintain accurate support records.
• Recommend tailored IT solutions based on customers’ unique needs and requirements
• Responsible for timely submission of billable calendar entries to the Accounting Department to support client invoicing.

WHY THIS ROLE?

This is your chance to join a thriving and fast-growing organization that values its team members and fosters a collaborative, supportive work environment. You’ll enjoy a competitive salary, comprehensive benefits, work-life balance, and the opportunity to work with modern technologies while making a meaningful impact.

WHAT WE’RE LOOKING FOR:

Our ideal candidate brings a strong combination of technical expertise, problem-solving ability, and customer service skills.

Experience:

• At least 2 years of experience in Microsoft 365 administration and licensing.
• Strong technical support experience involving computer systems and Office applications.
• Proven experience working with servers and firewalls.

Core Technical Skills:

• PC deployment, hardware, peripherals, general server management, and Windows Server administration.
• Server backup solutions such as Veeam and Windows Backup.
• Server and workstation antivirus/endpoint protection.
• PC, network, and server hardware, including basic NAS, SAN, and RAID storage.
• Windows operating systems (Windows 7–11 Pro), Windows Server (2008–2025), and Microsoft Office applications.
• Ability to quickly learn and troubleshoot new or unfamiliar technologies.
• Strong troubleshooting and problem-solving skills.
• Clear communication and ability to support non-technical users.
• Familiarity with industries such as finance, technology, or healthcare is an asset.

If you’re a motivated IT professional with a passion for solving complex challenges and delivering exceptional service, we want to hear from you. Apply now to take the next step in your career! Please quote reference # 05000-0013466567 on all communications. Robert Half would like to thank all applicants for their expressed interest, however, only those candidates identified for interview will be contacted. The job you want is just an app away. Whether remote or on-site, search for a job you’ll love with the Robert Half app. Download on the App Store or get it on Google Play.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.

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