On behalf of our client, Robert Half is seeking a Cash Application Specialist in Waterdown, ON. This position is offered as a hybrid opportunity, with home as the primary work location. The role is a contract position with a duration of 12 weeks. Candidates will contribute to the finance operations of the organization by ensuring timely and accurate processing of cash applications.

• Job ResponsibilitiesRecord incoming payments promptly and ensure they are accurately applied to customer accounts within established benchmarks.
• Process credit card transactions and related customer payments in accordance with internal procedures.
• Investigate payment discrepancies and initiate correspondence with customers regarding unapplied payments as required.
• Review unapplied cash reports regularly to confirm all payments are matched to appropriate balances.
• Document and log customer complaint items in the designated database for tracking and resolution.
• Maintain thorough records of all cash application activities in compliance with SOX guidelines.
• Identify and escalate areas of concern related to payment processing or account reconciliation.
• Assist in sending outstanding invoices and account statements to customers to address delinquent accounts.
• Utilize MyDSO software to proactively distribute customer statements.
• Follow up with customers regarding overdue accounts and missed payment commitments, and clarify any short payments.
• Open new customer accounts, update credit limits in the ERP system, and prepare required documentation for approval.
• Monitor the shared inbox and respond to customer inquiries in a timely manner.
• Enter shipping addresses as requested by other departments.
• Carry out other duties as assigned by management.
• Job RequirementsMinimum of 2 years of experience in cash application or related finance roles.
• Demonstrated ability to manage payment processing and account reconciliation with attention to detail.
• Experience with credit card payment processing and handling customer accounts.
• Proficiency in using ERP systems and financial software such as MyDSO.
• Strong skills in investigating payment discrepancies and resolving customer issues efficiently.
• Knowledge of SOX compliance practices and documentation standards.
• Effective communication skills for managing customer correspondence and internal collaboration.
• Ability to manage multiple priorities and respond promptly to inquiries.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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This job posting is for a current vacancy with our client.

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