About the Role

We are seeking a versatile Business Systems Analyst to join our client’s IT team in Vancouver. This role is a unique combination of Help Desk Support, System Administration, and Functional Analyst responsibilities. You will play a key part in supporting and enhancing Microsoft Dynamics AX and related applications, working closely with business users, technical teams, and external partners to ensure reliable, efficient, and scalable systems.

This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and has a strong mix of technical and business analysis skills. This is a 6-month contract with potential to extend and is open to candidates remotely in BC, Alberta, Manitoba, Ontario and Quebec.

Key Responsibilities

• Provide day-to-day support for Dynamics AX, including troubleshooting, configuration, and user assistance.
• Monitor and respond to requests through the help desk system and shared mailboxes.
• Collaborate with the Dynamics AX partner to implement system customizations and enhancements.
• Assist in the design, configuration, and testing of Dynamics AX core modules and 3rd party integrations.
• Maintain and administer supporting applications such as procurement, invoicing, and expense tracking tools.
• Develop and maintain complex financial reports using SQL Server, MDX, and other reporting tools.
• Design and test SQL ETL processes for financial data collection and reporting.
• Work with stakeholders to gather requirements, develop test plans, train end users, and ensure proper documentation.
• Create and maintain training materials, user guides, and process documentation.
• Perform systems and quality assurance testing to ensure reliability and accuracy.

Required Skills & Experience

• Post-secondary education in Information Systems, Computer Science, or a related field.
• Strong customer service orientation with excellent communication (written and verbal) skills.
• Intermediate to advanced knowledge of Microsoft SQL Server (querying, reporting, ETL).
• 2+ years’ experience in financial report development and SQL Server programming (SQL and MDX).
• Advanced knowledge of Microsoft Office Suite, including Excel (PivotTables, Macros, VBA).
• Experience with test plans, test cases, and training material development.
• Previous experience as a Functional Analyst with ERP systems (Dynamics AX or similar).
• Familiarity with Microsoft SharePoint and Teams.

Nice-to-Have Skills:

• Experience with any of the following systems:
• Dynamics AX
• IBM Cognos TM1 / BI
• Coupa
• Concur
• ServiceNow
• Azure DevOps

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