We are looking for a Bilingual (French) Help Desk Analyst to provide responsive technical support and practical solutions for end users. This long-term contract opportunity is ideal for a service-focused, detail-oriented candidate who enjoys resolving desktop, mobile, and account-related issues in a fast-paced support environment. The selected individual will handle a broad range of technical requests, contribute to a smooth user experience, and support both on-site and remote staff with accuracy.

Responsibilities:

• Deliver first-line and deskside technical support for hardware, software, mobile devices, and user access issues across the organization.

• Diagnose and resolve incidents involving Microsoft environments, Mac computers, Android devices, and general workstation performance concerns.

• Manage service desk tickets from intake through resolution, ensuring timely follow-up, accurate documentation, and clear communication with end users.

• Configure, deploy, and support computer hardware and peripheral equipment while maintaining reliable workstation readiness.

• Administer user accounts and access permissions within Active Directory, including password resets, account updates, and basic group management.

• Provide troubleshooting assistance for Citrix-based access, remote connectivity, and application availability issues.

• Support network and endpoint-related concerns tied to Cisco technologies by identifying problems and escalating where appropriate.

• Collaborate with internal teams to address recurring technical issues, improve support processes, and maintain a high standard of customer service.

• 3+ years of experience in help desk, service desk, or desktop support roles.

• Hands-on ability to troubleshoot Microsoft systems, Mac computers, and Android devices in a business environment.

• Working knowledge of Active Directory administration and common user account support tasks.

• Familiarity with Citrix technologies and remote access support practices.

• Exposure to Cisco technologies and basic infrastructure-related troubleshooting.

• Strong understanding of computer hardware, peripheral setup, and end-user device support.

• Excellent problem-solving, communication, and customer service skills in a technical support setting.

• Bilingual or trilingual communication ability is considered an asset.

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This job posting is for a current vacancy with our client.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.

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