We are looking to connect with experienced Bilingual Collections Specialists for future opportunities across Calgary and the surrounding area. If you have a strong background in accounts receivable, customer account management, and professional collections practices, we’d love to hear from you.

Responsibilities:

• Manage assigned customer accounts and follow up on outstanding balances through phone and email communication.
• Review aging reports, identify overdue accounts, and prioritize collection activities.
• Communicate with customers in both English and French to support timely payment resolution and maintain positive business relationships.
• Investigate account discrepancies and work with internal teams to resolve billing or payment issues.
• Maintain accurate collection notes, customer records, and supporting documentation.
• Negotiate payment arrangements within established guidelines and escalate issues when required.
• Support cash application, account reconciliations, and other accounts receivable activities as needed.
• Assist with reporting and provide updates on collection progress and outstanding balances.

Requirements:

• Previous experience in collections, accounts receivable, credit, or a related finance role.
• Bilingual communication skills in English and French (spoken and written).
• Strong communication and negotiation skills with the ability to manage sensitive financial conversations professionally.
• Experience working with aging reports, customer accounts, and collection workflows.
• Strong attention to detail with accurate documentation and record keeping.
• Proficiency with Microsoft Excel and accounting systems or ERP platforms.
• Ability to manage competing priorities and work effectively in a fast-paced environment.
• Strong problem-solving skills with a proactive approach to resolving account issues.

How to Apply: 

To be considered for this contract role, click the “Apply Now!” link or by using the Robert Half mobile app. Download it on the App Store or get it on Google Play today! 

Reference Number:  05000-9504375809

Robert Half would like to thank all applicants for their expressed interest however, only those candidates identified for interview will be contacted. 

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