Our client is a well-established not-for-profit organization dedicated to supporting individuals and families through advocacy, assistance programs, community outreach, and educational initiatives. They are seeking a Service and Program Coordinator to provide client support, manage assistance programs, coordinate outreach activities, and contribute to the delivery of impactful community services.

Responsibilities:

Provide advocacy and support services to clients by assisting with applications for benefits, services, funding programs, and other available resources.

Manage and monitor client cases from initial intake through resolution, ensuring timely follow-up, documentation, and communication with all stakeholders.

Prepare reports and maintain statistical information related to service delivery, program outcomes, and client support activities.

Review applications for financial assistance programs and provide recommendations based on established guidelines and eligibility criteria.

Collaborate with external agencies, community organizations, healthcare providers, and government representatives to coordinate referrals and access to services.

Serve as a key point of contact for housing support inquiries, emergency assistance requests, and other client service needs.

Maintain accurate records and utilize internal databases and technology platforms to support service delivery and reporting requirements.

Participate in ongoing professional development to remain informed of program changes, legislation updates, and best practices within the sector.

Coordinate awareness campaigns, educational initiatives, presentations, and workshops for community partners, stakeholders, and members.

Review funding requests and program expenditure applications, providing recommendations in accordance with organizational policies.

Process program-related orders, invoices, payments, and financial documentation while ensuring accuracy and compliance with internal procedures.

Respond to inquiries from clients, community partners, and stakeholders regarding programs, services, and available resources.

Develop and facilitate outreach activities, seminars, and information sessions to increase awareness of organizational services and community supports.

Build and maintain relationships with community organizations and service providers to expand support networks and identify partnership opportunities.

Research emerging trends, policies, and issues affecting clients and communities to support advocacy efforts and program development.

Identify opportunities for new initiatives, partnerships, and client-focused programming that align with the organization's mission and strategic objectives.

Prepare presentations and recommendations for management regarding program enhancements and community engagement opportunities.

Ensure all client information is handled with strict confidentiality and in accordance with applicable privacy legislation, policies, and procedures.

Maintain compliance with organizational security requirements and information management standards.

Post-secondary education in Business Administration, Social Services, Public Administration, Community Development, or a related field.

Exceptional interpersonal, communication, and relationship-building skills with the ability to work effectively with clients, community partners, and stakeholders.

Strong presentation and public speaking abilities with experience delivering information sessions, workshops, or community presentations.

Demonstrated ability to manage multiple priorities, client files, projects, and deadlines in a fast-paced environment.

Excellent organizational skills with strong attention to detail and follow-through.

Proficiency with Microsoft Office and experience working with databases, case management systems, or other business applications.

Ability to work independently while contributing effectively within a collaborative team environment.

Experience working within a not-for-profit, community services, advocacy, or client support environment.

Knowledge of government programs, funding streams, community resources, and support services.

Experience handling confidential and sensitive information.

Background in program coordination, case management, client advocacy, or community outreach.

Familiarity with policy development, stakeholder engagement, or community partnership development.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Questions? Call your local office at 1.888.490.5461. All applicants applying for Canadian job openings must be authorized to work in Canada.

Only job postings for jobs located in Quebec appear in French.

© 2025 Robert Half. By clicking “Apply,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.