Reporting to a program manager, the Home Support Coordinator assists in coordinating and monitoring service for community clients and scheduling workers in both the community and other Reconnect programs. The successful candidate will in, collaboration with their manager, monitor, support and assist in directing Home Support Workers and program staff and maintain appropriate records. The duties and responsibilities of this position include but are not limited to:

• Receives and handles issues including service scheduling, cancellations, billing, etc. and seeks the support of management when needed;
• Works closely with Case Workers and management to assure that client care plans are incorporated in service delivery;
• Point person for scheduling client services in Services for Seniors programs;
• Maintains and files all required documentation, statistics and records for the department;
• Completes all other duties as assigned by the program manager.

The successful candidate will possess:
• Community College Diploma in related field;
• Two or more years related experience; preferably in a health care setting;
• Minimum 2 years electronic scheduling experience.


Key skills and abilities we are looking for:

• Sound organizational skills with the ability to multi-task and meet conflicting deadlines are essential;
• Demonstrated problem-solving skills;
• Self-directed and independent, but also experienced in working effectively as a member of multi-disciplinary team, which includes internal and external stakeholders;
• Excellent interpersonal and communication skills, and ability to effectively act as an agent for Reconnect with internal and external stakeholders;
• Applied computer skills (Microsoft Office, Client Information Systems, Scheduling softwares);
• Fluency in a second language is a strong asset.

Special Requirements:
• Criminal all candidates required to undergo background check;
• Must be willing to work flexible hours to fulfill the needs of the position, as required;
• Must be willing to work weekends and some statutory holidays.

Who we are:
Reconnect Community Health Services is a not-for-profit health service organization located in the west end of Toronto. We provide services for seniors, caregivers, and people living with mental health and addictions concerns.
Coordinating Schedules, Customer Service

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