Our client, a Vancouver based property management company, are searching for an experienced Tenant Services Coordinator to join their team in their Downtown Vancouver location. In this role as Tenant Services Coordinator, you will play a crucial role in maximizing tenant retention, comfort, and safety within budgetary constraints, thus contributing to the company’s profitability.


Responsibilities:
- Ensures the needs of existing tenants are met within negotiated lease parameters by responding to inquiries and complaints on a timely basis.
- Communicating Company policy to tenants verbally or in writing and organizing special events (tenant appreciation, etc.) as directed.
- Accommodate all tenants by preparing lease documentation in accordance with negotiated terms.
- Maintaining and organizing all tenant related documents.
- Coordinating contractor access for tenant improvements and reconfigurations.
- Coordinating tenant move-ins and move-outs.
- Ensures the security of tenant, staff and property by coordinating all key and access issues.
- Maintaining the life safety program and emergency preparedness manuals.
- Investigating and processing insurance, damage or injury claims according to company policy and ensuring contractor insurance are current
- Actively manages on-going service contracts such as janitorial and parking by developing and maintaining checklists of key deliverables for each contract
- Effectively coordinates documentation related to tenant leasehold improvements and other projects by monitoring and assist in project assignment to completion, maintaining current copies of drawings and building schematics, contacting service providers, distributing specifications and related information as required and coordinating bids from contractors or other service providers.
- Manages the building permit process preparing simple residential/office permit drawings using AutoCad for submission to the City of Vancouver, preparing all application forms and scheduling inspections.

Requirements:
- 2-3+ years in a similar role in property management - commercial
- Enthusiasm, engagement, and willingness to integrate seamlessly into teams
- Excellent Communication in both verbal and written to effectively interact with team members, tenants, contractors, and regulatory officers.
- Problem solving and decision making abilities
- Attention to detail - accuracy when handling lease agreements, building documents, and property inspections.



Working Model: Onsite




If this sounds like the role for you, please apply today! Please reference job number 05060-0012955911 in all correspondence.





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