Guest services agent - hotel
Quality Inn and Conference Centre Red Deer, Alberta
Permanent
Full time
As soon as possible
Description
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 30 to 44 hours per week
- Education:
- Expérience:
Education- Secondary (high) school graduation certificate
- or equivalent experience
Work setting- Urban area
- Hotel, motel, resort
Tasks- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
Security and safety- Bondable
- Criminal record check
Transportation/travel information- Own transportation
Work conditions and physical capabilities- Attention to detail
- Standing for extended periods
Personal suitability- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
Screening questions- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
Experience- Experience an asset
Salary: $15.00 to $17.00 hourly (to be negotiated)
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