Position: Customer Service Representative
Location: Ottawa (Onsite)
Job Type: Temporary

We are seeking a motivated and enthusiastic Temporary Customer Service Representative to join our team in Ottawa, Ontario. The successful candidate will be responsible for providing exceptional customer service to our clients, addressing inquiries, resolving issues, and ensuring customer satisfaction through various communication channels.
What you will do:
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Provide accurate information about products, services, pricing, and promotions to customers.
- Assist customers with placing orders, processing returns, and resolving billing issues
- Handle customer complaints and escalations with empathy and patience, striving for a satisfactory resolution
- Maintain detailed records of customer interactions and transactions in the company database.
- Collaborate with other team members and departments to address customer concerns and improve service quality
- Follow up with customers to ensure their needs have been met and gather feedback on their experience
- Stay updated on company policies, procedures, and product knowledge to provide accurate information to customers
- Meet or exceed performance targets for response times, resolution rates, and customer satisfaction scores
- Assist with additional administrative tasks and projects as assigned by management
The experience you have:
- Previous experience in customer service or a related field is preferred but not required
- Excellent communication skills, both verbal and written, with a professional and courteous demeanour
- Strong problem-solving skills and the ability to handle challenging situations calmly and effectively
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficiency in computer skills and familiarity with customer service software and systems
- Strong attention to detail and accuracy in data entry and documentation
- Flexibility to work varying shifts, including evenings, weekends, and holidays as needed
- High school diploma or equivalent qualification
To apply, please forward your resume in Word format to Tanveer Sodhi at ottawa.temp@quantum.ca.
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