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Customer Service Manager
Services de Gestion Quantum Ltée Montréal, Quebec
Permanent
Full time
As soon as possible
Description
Position: Customer Service Manager
Location: Lachine
An award-winning employer is seeking a Customer Service Manager for their Lachine branch. This position is offering a competitive salary according to experience, full benefits and a hybrid working environment within a collaborative and dynamic organization.
We are seeking a Customer Service Manager who not only excels in managing operations but also possesses the unique ability to build and coach a positive work environment. Our ideal candidate will foster a culture where employees thrive, enjoy coming to work, and feel motivated to deliver exceptional service.
As the Customer Service Manager, you will have the opportunity to:
- Empower Employees: Encourage autonomy, trust, and initiative. Empower team members to take ownership of their roles and contribute to the overall success of the department.
- Create a Supportive Atmosphere: Cultivate an environment where collaboration, empathy, and mutual respect flourish. Your leadership will set the tone for a cohesive and uplifting workplace.
- Coach and Develop: Invest in your team’s growth. Provide regular feedback, mentorship, and skill development opportunities. Help team members reach their full potential.
- Celebrate Wins: Recognize achievements, both big and small. Whether it’s hitting targets, resolving complex issues, or fostering teamwork, celebrate the wins together.
- Promote Work-Life Balance: Prioritize employee well-being. Encourage work-life balance, stress management, and mental health awareness.
- Lead by Example: Demonstrate the positive attitude, adaptability, and resilience you expect from your team. Be approachable, open to feedback, and solution-oriented.
- Address Challenges: When faced with challenges, approach them as opportunities for growth. Involve the team in problem-solving and encourage creative solutions.
Responsibilities:
- Daily Oversight: Supervise the team’s activities related to providing customer support and inside sales services to sales representatives and dealer network.
- Customer Support Services: This includes processing orders, handling return authorizations (RAs), managing product returns, issuing credit notes, tracking orders, and resolving disputes.
- Team Leadership: Lead and inspire a team of skilled Customer Service Specialists.
- Problem Resolution: Investigate and resolve non-routine customer complaints and major issues.
- Continuous Improvement: Regularly assess the level of service provided to customers and proactively identify areas for enhancement.
If you’re passionate about creating a workplace where employees thrive, please apply.
Essential Qualifications:
- Leadership Experience: You should possess 3-5 years of leadership experience within a similar environment (orders, returns, credit notes, tracking, etc.). Whether you’re an established team lead or ready to take the next step, we encourage you to apply.
- Technology Proficiency: Familiarity with JDE Edwards, Microsoft 365, or Salesforce is advantageous.
- Bilingual Proficiency: Bilingualism is required to support clients throughout North America.
- Proven Track Record: We seek someone with a history of effectively managing teams and achieving outstanding results.
- Positive Personality: As a leader, you’ll be supportive, empathetic, personable, and upbeat. Stress doesn’t rattle you, and you trust your employees to excel without micromanaging.
- Commitment to Quality Service: Your leadership skills should align with the unwavering commitment to providing exceptional customer service.
- Computer Literacy: Proficiency in Microsoft Office is a must.
- Analytical and Problem-Solving Skills: Excellent analytical abilities are crucial.
- Initiative and Autonomy: You thrive on taking initiative, adapt well to changing circumstances, and can handle multiple tasks simultaneously.
- Attention to Detail: Precision matters in managing customer service operations.
Please send your resume in Word format to Jill Kalakay at jillk@quantum.ca.
REFER A PERM HIRE AND EARN UP TO $1,000! For more details, click here.
OUR VIRTUAL DOORS ARE OPEN! We’re also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.
CNESST permit number: AP-2000158
Services de Gestion Quantum Ltée
Founded in 1968 in Montréal, Quantum has established a strong reputation as the full-service human resource partner of choice for providing unique and effective recruitment solutions that meet our clients complex staffing needs. Our unwavering...
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