Position: Database Administrator – Level 2 (Catalog Analyst)
Location: Remote – Downtown Toronto
Salary: $35 per hour
Job Type: 6-month contract with a potential for long-term status
Our North American leader client in the retailer industry – and one of the fastest online-growing companies in e-commerce – is searching for a Catalog Analyst to manage the technical marketplace retailers and be the main technical point of contact. You will become the expert on their database and how it functions, including how it appears on their online marketplace. You will ensure complex issues on projects and their storefront are resolved, and identify long-term solutions to recurring issues.
Key Responsibilities:

- Onboard new retailers and their product catalogs onto their platform
- Review audit reports, ensuring accurate data, and resolving technical errors
- Provide technical support which includes resolving technical errors on certain projects
- Verify and classify products that directly affect customer experience
- Assist with daily tasks and special projects to improve the speed to onboard retailers and internal process, working cross-functionally as needed
- Lead calls with retailers to onboard and resolve issues
- Triage tickets effectively
- Perform storefront audits and quality assurance
What you will need to succeed in the role:

- 2+ years working in customer-facing/technical account management and analytical/technical roles
- Experience in client service-facing roles preferred
- High level of organization and attention to detail
- Intermediate SQL experience required and knowledge in other programming languages are an asset
- Data analysis experience preferred
- Python is nice to have but not required
- Ability to translate technical concepts to non-technical audiences
- Proficient in Google Suite (Sheets, Docs) and Microsoft Office (Excel - Advanced, Word)If this sounds like you, please email your resume to Katharine Yau at katharine.yau@quantum.ca to apply!
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