Bilingual Customer Experience Agent

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    Bilingual Customer Experience Agent

    Manpower Halifax (MRH), Nouvelle-Écosse

    Vente, achat et service à la clientèle
    Référence : 27079_680048
    Publié il y a 8 jour(s) | Toujours ouvert
    Permanent Aussitôt que possible

    Description du poste

    Position Description:
    The Team Members are an integral part of the Call Centre team within the Communication Solutions business.
    *This position is the primary interface with the customers on a daily basis.
    *This position will be responsible for professionally answering multiple call types, providing a superior level of customer service and responding effectively and thoroughly to a wide variety of customer issues.
    *This position is primarily responsible for handling calls and professionally completing the call by responding to the client using the scripted responses.
    *Client calls may involve both routine and some non-routine customer and telephone answering service calls
    *Client calls will include businesses with multiple locations, service specialties and call structures, product support, customer retention and advanced non for profit and commercial businesses.
    *Other client support will be added as needed Most client calls that will involve researching and gathering of information and independent judgment is often needed to determine level of urgency and appropriate response
    *Intermediate to advanced technical skills and may operate multiple remote systems or software simultaneously
    *May be assigned to a dedicated client for specialized training and support
    *Ability to provide occasional outgoing call sales support as needed
    *Participates in training and team meetings as required
    *Reports to Supervisor, Customer Experience

    Position Requirements:
    *High School Diploma or GED equivalent preferred
    *Proven Customer Service Experience within a Call Centre environment preferred
    *Computer literacy required

    Stericycle is an EEO Affirmative Action Employer. It is the policy of Stericycle to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.


    Manpower est dédié à enrichir la vie des gens avec des emplois significatifs et des opportunités de croissance depuis plus de 65 ans. Nous employons chaque année plus de 3,5 millions de personnes dans plus de 80 pays et territoires—et plus de...

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