Change and Release Analyst

Planaxis Montréal, Québec

Technologies et médias numériques
Référence : 2246

Change and Release Analyst

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    Publié il y a + 30 jours | Toujours ouvert
    Permanent Aussitôt que possible

    Description du poste

    We are currently looking for a Change and Release Analyst for a permanent position in Montréal.


    Department Summary:
    Analyst will assist projects to successfully deliver solutions for Information Technology specifically for ITSM to improve efficiencies. The position holder will be also working on gaps in procedures and implementing solutions for scalable and repeatable processes across the IT organization while coordinating relationships with all stakeholders (Infrastructure, Operations, Development, Audit)

    Day-to-Day Responsibilities: Single point of contact for IT local/global teams and for local/global skill teams
    Explain to IT partners infrastructure architecture and organisation
    Single point of contact to explain context, client priorities and objectives
    Analysis of the service quality to propose improvement plans


    Technical Skills:

    Change management
    Communication during Infra Weekend ( 1 per month) / Major changes (depending on operations - usually Saturday / Sunday)
    Participation to local CRB and publication of reports/minutes
    Contribute to GCRB, when necessary, and communicate on big events or operations
    Validation and arbitration of local changes (Appli and Infra) in respect of local rules

    At least 3 years experience
    Good communication skills
    Push the information concerning Production to local teams
    Communicate on Moratoriums, Golden Rules, Process Definitions, Vigiprod status
    Publish CRB minutes, Infra Weekend follow-up reports
    Provide Reporting (change management)
    ITIL v3 Foundation Certified


    Good command of French and English, both verbal and written is essential (Bilingual)
    Good communication skills (from operational to executive level)
    Able to work in a high-pressure environment especially from senior management and business
    Ability to manage multiple priorities, commitments, and projects at the same time
    Able to coordinate skill teams / experts (organization, planning, people management)
    Able to quickly understand the challenges involved and to give a quick answer/solution
    Willingness to understand and learn an existing and complex system
    Very strong interpersonal skills with a personality oriented towards helping others


    PLANAXIS est une entreprise internationale de services-conseils et de solutions en technologies de l'information. Depuis 1997, l'entreprise a acquis une solide réputation auprès de ses clients par ses réalisations et est considérée comme un...

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