2491276

Technicien de Service

Description du poste

  • Aussitôt que possible
  • À discuter
  • yes
  • Some essential functions of this position include:
    • Provide process-driven technical services including:
    o On-site diagnosis of problems
    o Non-technical fixes
    o Troubleshoot and repair system failures
    o Scheduled cleanings
    o Preventive maintenance
    o Prioritizing and planning
    o Contacting customer with the estimated time of arrival
    o Escalating problems when appropriate
    o Reassigning calls when appropriate
    o Accurately report service data
    • Perform service on all installed electronic security system products:
    o Intrusion detection systems and equipment
    o Fire detection systems and equipment
    o CCTV systems and equipment
    o Access control systems and equipment
    • Provide on-site and remote customer support
    • Interact in a professional manner with customers to foster positive customer relations
    • Maintain effective communication with Support Services Team
    • Communicate serious problems to appropriate team members
    • Develop working knowledge of all operating standards, practices, and procedures
    • Complete equipment cleanings as specified by service contracts
    • Organize and manage truck stock parts and tools
    • Support special projects, as needed

    Qualifications:
    • Vocational or specialized training beyond high school in Electronics or Electrical Engineering Technology (Associates Degree preferred)
    • 3+ years’ work experience in electronics
    • A thorough knowledge and understanding of intrusion detection systems, electronic access control, CCTV, IP video, surveillance systems, fire alarm and life safety systems
    • Working knowledge of Focus 200, DMP, Verint and Parabit product solutions preferred
    • State license C - 10 and NICET certifications preferred
    • Experience in commercial, fortune 1000 or government electronic security maintenance, service, or installation preferred
    • Shift adaptability and work in adverse exposure to elements/personal safety
    • Able to stand most of the day, occasionally life heavy loads, and work long hours
    • Outstanding interpersonal and customer service skills
    • Use of tact, ordinary courtesy, and work in team environment

Exigences

  • Importante - CCTV
  • Importante - troubleshooting
  • Importante - NICET
  • Importante - Installation

Description de l'entreprise

Autres offres de l'entreprise

 

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