You will be the main point of contact for our clients across Canada — jewelers,
wholesalers, and industry professionals. You will advise them using your gemological
knowledge, while ensuring rigorous and reliable order processing.

Your Responsibilities
Sales & Client Relations
 Respond to client inquiries from across Canada and generate interest in our
stones among buyers and industry professionals
 Discuss clients; needs and suggest which stones best meet them
 Develop new client accounts
 Provide courteous, professional follow-up with current and prospective clients
Order Processing & Administration
 Process orders received by phone, email, or in person (sales, consignment,
returns, invoicing) using our specialized software
 Inform clients of prices, delivery timelines, and other relevant information
 Prepare sales documents and maintain accurate records and tracking files
 Perform regular follow-ups on pending orders and consignments
 Handle client complaints or concerns, referring them as needed
Management & Coordination
 Manage the schedules of two part-time employees
 Keep various operational tracking documents up to date
 Collaborate with other team members to ensure smooth service
Who We're Looking For
 Experience in gemology and a passion for colored, precious, and fine stones
 Meticulous, organized, and attuned to the world of jewelry
 Strong written communication skills in both French and English
 Autonomous, rigorous, and proactive
 Punctual, courteous, and personable
 Collaborative spirit and a strong sense of service
What We Offer
 Position based in downtown Montréal, at the Pierres de Charme office
 Basic gemology training provided, if needed
 Opportunities for career growth and travel
 The chance to invest yourself in a small family business, with a genuine sense of
belonging
If this sounds like you, dont hesitate to apply!