We are looking for an Administrative Coordinator to support the customer advocacy team in maintaining accurate and searchable customer reference information in Waterloo, Ontario. This Long-term Contract position focuses on reviewing records, validating supporting assets, and improving data quality across connected tools used by internal teams. The successful candidate will work with multiple information sources to keep reference content current, organized, and useful for reporting and stakeholder access.

Responsibilities:

• Review customer reference materials across internal and external sources, reconcile discrepancies, and update records so information remains complete and properly categorized

• Examine asset URLs within the reference database, correct missing or inactive links, and help preserve reliable access to supporting content

• Maintain customer reference entries in integrated systems by validating details and enhancing record accuracy for internal search and usage

• Develop report templates to support recurring monthly sales dashboard reporting and improve consistency for participating teams

• Create spotlight summaries aligned to key pillars and use cases to make reference content easier to identify and showcase

• Compare closed-won cloud reporting against existing reference records, document confirmed matches, and capture relevant product details for follow-up by reference managers

• Update reference profiles with revised cloud deployment information provided by partner teams to ensure records reflect current classificationsWaterloo

• Experience working with Salesforce Marketing or related Salesforce-based tools in a data coordination or administrative capacity
• Strong records management skills with the ability to maintain accuracy across large volumes of information
• Advanced proficiency in Microsoft Excel for tracking, comparing, and organizing data
• Ability to review multiple data sources and identify gaps, inconsistencies, or missing details
• Strong attention to detail and a disciplined approach to data quality and documentation
• Effective written communication skills to clearly organize information for internal stakeholders
• Ability to manage repetitive, process-driven work while meeting deadlines in a collaborative team environment

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