Workspace Design Specialist

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    Workspace Design Specialist

    Staples Pointe-Claire, Quebec

    Sales, purchasing and customer service
    Reference : 1064032
    Posted 19 day(s) ago | Still Open
    Permanent Full time As soon as possible


    Workspace Design Specialist: 1064032

    The Spaces & Design Specialist is a design expert, able to visualize the customers’ workspace and provide solutions. They are diligent in maintaining their customer contacts and working to identify their customers’ future needs. By assisting the management team with the evaluation and coaching of associates in the Spaces department, the Spaces & Design Specialist creates excitement and engages associates, taking a lead role in providing guidance, training and coaching on company initiatives, consultative sales programs, and service knowledge to maximize sales and earnings.


    Be accountable for training and coaching associates in all aspects of sales and customer engagement.
    Provide feedback to assist management in the execution of Performance Appraisals and ensure action plans are in place, following up on the development of associates.
    Assess team member selling and technical skill sets and provide training as needed.
    Ensure associates check and understand all sources of communication for information.
    Provide management with relevant sales information, action stock level concerns and product problems and follow up with Home Office as required.
    Provide coverage and assistance in all areas of the store where business needs require and as training supports.
    Provide cash support to associates at the checkout to ensure a positive customer experience.
    Proactively model and ensure the team’s understanding of and adherence to all privacy policies.
    Ensure company assets and physical inventory are secured and follow all loss prevention and key control procedures.
    Ensure a complete understanding of all company policies and procedures related to this position as outlined in the training checklist, and to provide guidance to associates as needed.
    Ensure all associates check all sources of communication and understand the direction.
    Identify and communicate suggestions for improvements in all areas of the business.
    Ensure the general cleanliness of workstations, lunchroom, and washrooms for a positive customer and associate experience.
    Be responsible for the safe and proper use of all store equipment and accountable to inform management of any maintenance issues.
    Promote and maintain a safe working environment and follow all company protocols for safety; be responsible for reporting any unsafe working conditions to a manager.
    Proactively model and ensure the company’s bag check policy is in place, requiring personal parcels including bags, totes, purses, and backpacks be checked by a manager or lead prior to leaving the store premises.


    CONNECT: Work with design expertise to be able to take the customer from start to finish through the buying experience.
    Merge digital/social and in-person experience with personalized elements (follow up, delivery, take-away and socialization).
    Know and communicate all services and promotions offered within the store and Unified Commerce Community.
    SHARE: Teach, coach and communicate new trends, products, and services to sales associates to ensure a seamless customer experience.
    PARTNER: Build, grow, and maintain a customer database to ensure future needs of the customer and company are met.
    Be responsible for the maintenance of the vignette displays within the department.


    Be curious about people, technology, and how our products and services can help them achieve their working and learning goals.
    Be responsible for designing a working and learning space for the customer.
    Consult and inform customers throughout the buying experience.
    Use social media to help design space in partnership with the customer.
    Teach and lead a collaborative learning approach with customers to create a two-way learning environment.
    Provide accurate, current, and relevant information to customers about products and services in store and in the Unified Commerce Community.
    Be empowered to partner with customers to convert opportunities to a joyful customer experience.


    You will :
    • Demonstrate strong selling ability.
    • Demonstrate strong design expertise.
    • Demonstrate strong communication skills.
    • Demonstrate the ability to engage and inspire others.
    • Demonstrate the ability to coach and develop others.
    • Demonstrate creativity in partnering with the customer to achieve their working and learning goals.
    • Make decisions with integrity that support company guidelines and contribute to a joyful customer experience.
    • Plan, organize and prioritize efficiently to maximize the customer experience

    • 3-4 Years of Retail customer service is preferred.
    • 1-2 years in a leadership or supervisory role is preferred.
    • Successful completion of high school is preferred.

    Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the poi
    ... See more
    nt of undue hardship.

    Job: Retail Locations
    Location(s): CA-QC-Pointe-Claire
    Schedule: Full-time

    Employment Statement
    Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services.


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