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Team Leader (call center)

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Team Leader (call center)

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Team Leader (call center)

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BonLook

Team Leader (call center)

BonLook Montréal, Quebec

Sales, purchasing and customer service
Posted 24 day(s) ago | Still Open
Permanent 40 h - Full time As soon as possible Work shift: Evening

DESCRIPTION

Responsibilities:

• Offer impeccable customer service via chat, email and phone calls
• Offer support to customer service team agents
• Responsible for internal communications with team and colleagues
• Payment and order adjustments
• Daily productivity follow-ups
• Team development contribution
• Constant input and participation in maintain current processes and assisting with developing new ones
• Compliance and quality assurance monitoring
• New member training


Type of profile we’re looking for:
• High school diploma completed;
• 3 to 5 years of experience in customer service
• 100% bilingual written and spoken (French and English)
• Creative, independent and fast learner
• Strong social/leadership skills
• Not afraid of rapid growth and quick changes
• Great time management skills

WHY WORK WITH US
Montreal based company offering growth opportunities
Nothing beats working in one of Montreal’s greatest neighbourhoods right next to Atwater market and working with a team of dynamic and talented people
Complete health benefits package: health, dental, medical, and optical coverage
Generous employee discount for yourself, your friends and your family
Competitive salary aligned with qualifications and experience
Free coffee!

Requirements

  • Essential - Bilingualism
  • Essential - Management experience in a call center
 

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