Canada Goose

Sales Associate (Full-Time, Part-Time & Seasonal)

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    Canada Goose

    Sales Associate (Full-Time, Part-Time & Seasonal)

    Canada Goose Montréal, Quebec

    Sales, purchasing and customer service
    Posted 29 day(s) ago | Still Open
    Permanent Full time 2018-10-08


    Job Purpose:

    The Brand Ambassador- Sales is accountable for creating a best-in-class customer experience that will exemplify the authenticity of Canada Goose. Also, responsible for establishing and maintaining customer relationships, styling customer looks, driving sales, performing duties at cash and guest services, and working together with the team to provide the ultimate Canada Goose experience. Additionally, the Brand Ambassador supports the business strategies and goals developed by leadership and reports to the Assistant Manager.

    Key Responsibilities:

    • Ensure highest level of customer service aligning with Canada Goose’s expectations of quality and authenticity
    • Determine the customer’s needs and help them discover the right product for their adventure, no matter where it may take them
    • Build a personal clientele base by acquiring new customers, maintaining existing customers, and retaining loyal clients
    • Achieve or exceed personal sales and productivity standards
    • Recommend, select, and assist with locating or obtaining merchandise based on customer needs and desires
    • Communicate with customers regarding to in-store events, new merchandise arrivals, sales follow-up, birthdays, etc.
    • Attend product knowledge sessions to gain knowledge on Canada Goose’s merchandise and act as the expert
    • Handle all Point -Of-Sale (POS) transactions accurately; sales, refunds and exchanges
    • Resolve all customer service issues and partner with the Assistant Manager or Store Manager with issues outside of company policies
    • Contribute to positive employee relationships through effective communication, teamwork and partnership with co-workers and leadership
    • Perform operational duties such as visual merchandising, maintaining store cleanliness, replenishing stock, and other related activities
    • Demonstrate values and behaviors consistent with the Canada Goose’s culture
    • Performing other duties as assigned

    Experience, Education and Designations:

    • Minimum of 2 years of retail experience, preferably in a customer focused, fashion brand environment
    • Experience working with affluent and luxury brands an asset
    • Multilingual- ability to speak any of the following languages considered an asset: French, Cantonese, Mandarin, Korean, or any others
    • Proven track record of successful sales experience, exceeding quota
    • Flagship or high-profile locations and brands

    Knowledge, Skills and Attributes:

    • Ability to conduct oneself in a professional and luxury manner while on the sales floor, phone and/or whilst interacting with clients
    • Ability to stand for long periods of time and to work retail hours (standard, peak, and holiday)
    • Ability to work efficiently in a fast-paced and team oriented environment with high degree of multi-tasking with minimal supervision
    • Excellent attention to detail, taking initiative, and promotes a positive working environment
    • Ability to work well with others to collectively exceed store sales
    • Strong negotiation skills combined with an adaptable approach to selling
    • Ability to establish and maintain strong interpersonal relationships
    • Excellent communication and interpersonal skills
    • Self-motivated, able to work independently and know when to seek guidance
    • Advanced skills in Microsoft Office; specifically, Word and Excel
    • Consistently exhibits Canada Goose’s Values, taking pride in being innovative, respectful, passionate, accountable, and entrepreneurial while exhibiting personal commitment

    Working Conditions:

    • Store environment
    • Long periods of standing, walking, bending, etc.

    Follow the link below to apply:


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