Online Graphic Design Consultant

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    Online Graphic Design Consultant


    Online Graphic Design Consultant

    Staples Laval, Quebec

    Sales, purchasing and customer service
    Reference : 1036906
    Posted 2 week(s) ago | Still Open
    Permanent As soon as possible


    Job Description - Online Graphic Design Consultant (1036906)

    Online Graphic Design Consultant: 1036906

    Position Summary
    The On-line Graphic Design Consultant will create custom designs for invitations, flyers, banners, business cards, logos etc for small business and other Staples Copy and Print clientele. The Consultants will assist clients through an interactive web-camera medium allowing them to support multiple stores across Canada from the Laval office. The On-line Graphic Design Consultant will provide unique, creative solutions to meet customer needs while being responsible for driving sales and building repeat business for services.

    Primary Responsibilities: Consult with Customers (90%)
    Engage with new and repeat customers ensuring a solid understanding of design and product needs. Build and maintain relationships to ensure repeat business for Copy and Print centre and/or by individual Design Consultant.
    Provide custom design solutions to meet and/or exceed customer needs. Employ solution selling to maximize service and/or product orders requested by the customer and identify cross selling opportunities if appropriate.
    Answer customer questions on services and products (i.e. paper stock, stamps etc) and work to overcome any concerns.
    Provide on-line design solutions for customers with small to medium scope requests. Provide off-line design solutions for larger, more complex design jobs. Follow up with customers off-line as required to discuss proofs, drafts etc.
    Provide design solutions to Copy and Print store staff that have received design requests from customers directly.



    Strong working knowledge or design software (Adobe Creative Suite, CorelDraw X3).
    Strong grasp of colour theory, typography print production and principles of design.
    Strong customer service and communication skills.
    Strong selling skills.
    May be required to work on ad-hoc assignments / special projects as needed.

    1-2 years of graphic design experience.
    Post Secondary education with a degree or diploma in graphic design.

    Additional Information:

    ** Please note that candidates who wish to apply for the position will be requested to consent to having a criminal background check conducted on them.

    Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537.


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