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Customer Service Support Agent

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ADDATECH inc.

Customer Service Support Agent

ADDATECH inc. Laval (North Shore), Quebec

Sales, purchasing and customer service
Reference : Support Agent CS2
Posted 9 day(s) ago | Still Open
Permanent 40 h - Full time As soon as possible

DESCRIPTION

RESPONSABILITIES
• Answer client emails and phone calls in a timely manner
• Connect to client computers to resolve software issues
• Record details of actions taken
• Onboard clients (implementation phase)
• Improve pedagogical practices and processes
• Follow up on customer interactions
• Ensure client retention
• Generate interests in new products
EDUCATION AND EXPERIENCE:
• Minimum DEC/AEC
• Minimum 1-3 years in customer service-related role or clinic management
• Basic accounting knowledge (an asset)
• Knowledge of business process of a health and wellness multidisciplinary clinic (an asset)
KEY COMPETENCIES:
• Required skills: Interpersonal, communication (verbal/written), listening, problem analysis/solving, time management
• Detail oriented
• Customer service oriented with excellent phone disposition
• Team oriented
• Initiative and easy adaptability
• Proficient spoken and written French* and English*
• Knowledge of relevant computer applications (Google Chrome, Outlook and Office Suite, remote desktop application (Zoho and Go-to assist an asset)
• Ability to juggle many projects simultaneously
• Dynamic personality
• quick learner
• Ability to work in a fast-paced work environment

WORKING CONDITIONS

This is a full-time position which comes with a flexible 40 hours per week schedule (11h30 - 20h00) in a friendly working environment.
ADDATECH inc.

ADDATECH inc.

ADDATECH Systems Inc. is a Canadian company headquartered in Laval, Quebec, that specializes in the development of powerful, versatile management software solutions for private clinics and tries to serve this growing market. ADDATech systems...

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