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Customer Service Representative

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Customer Service Representative


Customer Service Representative

Knowledge and Proficiency

  • At ease with learning new computer programs

  • Knowledge of the field of optics

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Western Optical

Customer Service Representative

Western Optical Saint-Laurent, Quebec

Sales, purchasing and customer service
Posted 19 day(s) ago | Still Open
Permanent 40 h - Full time As soon as possible Work shift: Day


WestGroupe is growing and we are looking for an attentive customer service representative who makes customer satisfaction their number 1 priority.

Our representatives work in an environment that is quiet, clean and well appointed. The open area leaves place for collaboration: your colleagues are always there to support you.

The management team is also present for its employees, they care about their well-being. We organize many social activities in order to create a warm and family atmosphere. We develop a strong team spirit.

Your responsibilities

As a customer service representative, you will be responsible for the management of customer orders. With your ability to listen, you'll build relationships of trust with the customer and provide the best service possible: satisfaction above all!

On a daily basis, you will need to:

• Respond to customer calls and take orders;

• Provide customers all the necessary information concerning orders and deliveries;

• Advise customers on products;

• Resolve problems;

• Handle complaints from customers with a professional and respectful attitude;

• Inspect and clean the frames.


  • Important - Min 1 year of experience on the phone
  • Essential - Bilingual (English/French)
  • Essential - Excellent command of English speaking
  • Important - Job stability
  • Important - Ability to perform repetitive tasks

Knowledge and abilities

  • Important - At ease with learning new computer programs
  • Asset - Knowledge of the field of optics

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