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Services de Gestion Quantum Ltée

Customer Service Representative

Services de Gestion Quantum Ltée Montreal (Region), Quebec

Sales, purchasing and customer service
Reference : 67912
Posted 12 day(s) ago | Still Open
Permanent Full time As soon as possible
Services de Gestion Quantum Ltée


Ref. No. : 67912
Position: Customer Service Representative
Location: Montreal North
Salary: $34,000 per year
Job Type: Full-time, permanent
Schedule: Monday to Friday, from 8:30 a.m. to 5 p.m.

Our client is an industry leader in home furnishings. They are currently seeking Customer Service Representatives who are dedicated and committed to join their fun and dynamic team at their Montreal North call centre to service American and Canadian customers.

Responsibilities and Tasks

- Respond to all incoming customer queries via our help desk/ticketing software (Zendesk) and phone, in a pleasant, courteous, knowledgeable and professional manner
- Provide excellent assistance to our customers’ inquiries, which include product and warranty questions and replacement part requests

This position does NOT involve sales or telemarketing.

The ideal Customer Service Representative has:

- 1 to 2 years of customer service experience – required
- 1 year of call centre experience – preferred
- Fluency in English required, both written and spoken – French and Spanish are assets
- Minimum education: high school diploma
- Basic computer skills (Outlook and Word)
- Advanced listening skills and high attention to detail
- Good verbal and written communication skills

What this company is offering you:

- Full-time, permanent employment
- Health and dental insurance plan
- RRSP/DPSP/group retirement plan with employee and employer contribution
- Fully paid training (Zendesk software, product knowledge, etc.)
- Free parking and easy access by public transport
- Vacation and personal days
- 1-hour lunch with 2 breaks
- Free access to on-site gym
- Summer hours
- Pleasant work environment with a friendly staff
- Casual dress code
- Excellent support team, always ready to help!


If you recommend a friend or colleague, you may be eligible for a referral bonus.

We appreciate all expressed interest in this position, however, only the candidates selected for an interview will be contacted.

Services de Gestion Quantum Ltée

Services de Gestion Quantum Ltée

Founded in 1968 in Montréal, Quantum has established a strong reputation as the full-service human resource partner of choice for providing unique and effective recruitment solutions that meet our clients complex staffing needs. Our unwavering...

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Services de Gestion Quantum Ltée

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