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Customer service representative

Requirements

Customer service representative

Knowledge and Proficiency

  • A high proficiency in dealing with any matter

  • Knowledge of software

  • Client approach

  • Autonomy

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Recochem Inc.

Customer service representative

Recochem Inc. Montreal (Region), Quebec

Sales, purchasing and customer service
Posted 22 day(s) ago | Still Open
Permanent 37.5 h - Full time 45,000.00$ - 50,000.00$ Yearly As soon as possible Work shift: Day

DESCRIPTION

Here is an opportunity to seize!

We are looking for a Customer Service Representative to join our team.

Contributing to the success of the team is:
• Processing incoming customer orders, via phone, e-mail, EDI, web portals
• Liaise with customers regarding delivery dates, changes to orders, order delays, shortages, business rules and resolving issues.
• Interpret and apply Customers’ Vendor manuals and liaise with IT and Logistics regarding customers’ EDI, Web-portals, labelling requirements
• Liaise with internal materials requirements, scheduling and shipping departments to ensure customer orders are produced and shipped per customer expectations
• Ensuring accuracy of information for pricing, shipping terms, freight, back orders, material safety data sheets, return goods authorizations, etc.

Requirements

  • Asset - College Diploma DEC in Administration,
  • Essential - 5 yrs in customer service
  • Important - Experience in manufacturing
  • Asset - Experience in chemical industry
  • Essential - French and English written and spoken

Knowledge and abilities

  • Essential - A high proficiency in dealing with any matter
  • Important - Knowledge of software
  • Essential - Client approach
  • Essential - Autonomy
Salary benefits : Bonis, Assurances, Régime d'épargne contributif, Gym gratuit, Stationnement, Repas frais du jour
Relocation/Travel requirements : non
Recochem Inc.

Recochem Inc.

Recochem is a Canadian owned, privately held company with a global reputation as a producer, formulator, and wholesale distributor of household chemical products with five locations in Canada. Our outstanding customer service coupled with an...

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