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Customer Service Representative

Requirements

Knowledge and Proficiency

  • Experience in healthcare sector

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Medfar Solutions Cliniques

Customer Service Representative

Medfar Solutions Cliniques Montréal, Quebec

Sales, purchasing and customer service
Posted 18 day(s) ago | Still Open
Permanent Part time As soon as possible

DESCRIPTION

Description of the company:
Founded in 2010, MEDFAR Clinical Solutions (MEDFAR) has brought Quebec its first web-based Electronic Medical Records (EMR) software. Since then, MEDFAR’s EMR is the preferred choice for all types of healthcare organizations in Québec and surrounding provinces as well as some important Mexican health organizations.

Our company has quickly positioned itself as leaders in innovation in the medical technology field. We are currently in a phase of growth and are looking for highly driven individuals who are willing to contribute to the development of the company. MEDFAR is composed of a young and ambitious team, with offices in downtown Montreal. We are looking to expand the team by adding a Customer Service Representative.

Job Description:
We are looking for a motivated customer service representative who will provide phone and email technical support through different channels to MYLE users in an efficient and courteous manner. As MEDFAR’s front line, ensuring customers comments and feedback are properly noted and addressed is key to maintain our leading client satisfaction rating in the industry.

Tasks and responsibilities:
• Manage customers inquiries through different channels (phone calls, emails, etc.)
• Identifying customers’ needs and providing solutions
• Build a sustainable relationship and trust with customers through open and interactive communications
• Develop exceptional customer service skills
• Provide customer feedback to the appropriate internal teams
• Contribute in the evolution of the software

Required Skills:
• Proficiency in English, French (Spanish is an asset)
• Must be computer literate
• Experience in providing customer services
• Excellent communication and strong phone contact handling skills
• Problem-solving skills and autodidactism
• Ability to multi-task, prioritize, and manage time effectively
• Knowledge or experience in healthcare industry
• Positive and upbeat Attitude

Type of employment:
Full-time

Why join MEDFAR Clinical Solutions:
• Young, dynamic and competent team.
• Advancement opportunities.
• International expansion.
• Group insurance plan.
• Open-plan offices located in downtown Montreal.
• Flexible hours

Thank you for your interest in the position, only candidates under consideration will be contacted.

Requirements

  • Essential - 2-3 years of experience in technical support
  • Essential - Proficiency in English, French
  • Important - Hold a post-secondary degree
  • Asset - Ability to communicate in Spanish

Knowledge and abilities

  • Asset - Experience in healthcare sector
Medfar Solutions Cliniques

Medfar Solutions Cliniques

MEDFAR Clinical Solutions is the leader in electronic medical records. We stand out from our competition through our operational expertise and our knowledge regarding health care. Our software, MYLE, is the first choice for the majority of doctors...

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