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Customer Service Representative

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Customer Service Representative

Requirements

Knowledge and Proficiency

  • Writing Skills

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LesPAC

Customer Service Representative

LesPAC Longueuil, Quebec

Sales, purchasing and customer service
Posted 18 day(s) ago | Still Open
Permanent Part time As soon as possible
LesPAC

DESCRIPTION

Réseau LesPAC Inc., a subsidiary of Mediagrif Interactive Technologies, is a first in class Quebec-based ads website, uniquely positioned thanks to its platform, cutting-edge technology and its branding.

Mediagrif operates various networks, including industry leaders such as Jobboom, LesPAC, PowerSource Online, The Broker Forum, MERX, InterTrade, Carrus, BidNet, SourceSuite, Orckestra and ASC.

As we are in constant evolution, we’re looking for dynamic and creative individuals to join our team in a second to none work environment.

Reporting to the Manager, Relationship and Customer Success Centre, the Customer Service Representative’s mandate is to offer quality customer support experiences, answer customer requests in a timely manner, perform quality control over content as well as ensuring that posted ads respect our terms of service.

Main responsibilities:
- Assist and guide clients on how to navigate and use the site, optimizing their experience (mainly by email);
- Quality control of the site’s content;
- Collect, analyze and report on user information, improving the quality of our product and service; and
- Ensure customer satisfaction.

Requirements:
- High school Diploma (DES);
- Two (2) to three (3) years of experience in a customer service role;
- Bilingual (French and English) spoken and written;
- Proven writing skills;
- Good knowledge of the MS Office suite (Word, Excel);
- Ability to solve technical and functional problems;
- Team player, capable of working under pressure in a stimulating and constantly changing environment;
- Capable of exercising discretion, adaptability, pro-activity, diligence, autonomy and judgment; and
- Able to manage multiple calls and/or cases at the same time.

Remuneration and working conditions:
- Competitive salary;
- 37,5-hour work week;
- Group Insurance upon hiring;
- Access to an employer-sponsored share purchase plan;
- Dynamic and engaging workplace; and
- Free access to an on-site fitness centre.

If you are interested in this challenge, please submit your resume to: careers@mediagrif.com.

Only selected candidates will be contacted, but we thank you for your interest in the company. Mediagrif adheres to a program of equity and equality in employment.

Requirements

  • Essential - Bilingual (French and English)

Knowledge and abilities

  • Essential - Writing Skills
LesPAC

LesPAC

Created in 1996, LesPAC.com is the number one classified site in Quebec. With 1.8 million unique visitors per month, the site attracts national and local advertisers. LesPAC.com ranks among the most visited web sites in Quebec, all categories...

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LesPAC
 

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