Staples

Customer Service Representative Ii (full Time - Bilingual - Work From Home )

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    Staples

    Customer Service Representative Ii (full Time - Bilingual - Work From Home )

    Staples Laval, Quebec

    Sales, purchasing and customer service
    Reference : 1062751
    Posted 1 day(s) ago | Still Open
    Permanent As soon as possible

    DESCRIPTION



    Job Description - Customer Service Representative II (Full time - Bilingual - Work from home ) (1062751)








    Customer Service Representative II (Full time - Bilingual - Work from home ): 1062751






    Staples Inc./ Bureau en Gros now has openings for excellent customer service representatives that have the ability to WOW customers!





    Position Summary

    Receives incoming calls that are predominately routine, but may require deviation from standard scripts and procedures. Provides basic customer service with the objective of extending contact to sell new or additional products and services. Handles incoming calls with intent of providing customer satisfaction and retention. Responsible for upselling and cross-selling of products. Answers inquiries and resolves problems.




    Primary Responsibilities:

    Take in-bound calls, respond to customers by email, and/or interact with customers via online chat to meet customer’s ordering needs. This includes responding to customer’s issues and problems with complete and quick resolution and providing effective customer service with a friendly and outgoing approach and answering questions and complaints in a professional manner. (75%)


    Plays leadership role by setting an example in excellence.


    May cover some duties of Sr. Customer Rep if requested. (10%)

    Make out bound calls to notify customer of problems with their order. (10%)
    Provide accurate data entry, faxing, and other clerical duties as needed by customers. (5%)

    Please note that candidates who wish to apply for the position will be requested to consent to having a criminal background check conducted on them.



    Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537.












    Qualifications


    BASIC



    Experience:


    6 months to 1 year related work experience



    Education:



    Successful completion of high school diploma


    KNOWLEDGE / SKILL REQUIREMENTS


    Good oral and written communication skills in English and French
    Customer service oriented attitude
    Data entry or typing skills (25-30 wpm minimum)
    Basic knowledge of computers, internet usage, search engines, etc
    Flexibility and a willingness to learn
    Positive attendance record
    Team oriented
    Goal Driven
    Increased product knowledge to enhance service



    AVAILABLE SKILLS SET TRAINING
    New hire classroom training and Jumpstart training as well as on the job training
    Customer Service Skills Training 1 & 2, Listening 101, QA Top 5 Misses, Telephone Courtesy
    Additional sales rep training: Average Handle Time, Selling Skills, Selling Computers, Ingram Micro, Fraud Awareness
    Preventing Sexual Harassment






    Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

    Staples

    Staples

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