Customer Service Consultant

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    Customer Service Consultant

    Rogers Montréal, Quebec

    Sales, purchasing and customer service
    Reference : 132014
    Posted 6 day(s) ago | Still Open
    Permanent Full time As soon as possible


    At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment.

    Because we believe connections unite us, possibilities fuels us, and moments define us.

    Customer Service Consultant (BILINGUAL)

    We're hiring full-time Customer Service Consultants to join our Montreal frontline team starting on October 29th. In this role, you will be supporting customers with their wireless products and services.

    At Rogers, we provide world-class service by connecting to our customers, analyzing their needs, and offering customized solutions. If you're someone who cares about people, builds rapport easily, and is genuinely invested in helping others, you'd be a great fit for our team!

    You are:

    Empathetic – You are someone who is able to show understanding and relate to the customer

    Outgoing – You are someone who is friendly and approachable

    Patient – You are someone who regardless of situation is able to support the customer in a tactful and effective manner

    Genuine – You are someone who is authentic in your interaction with customers

    You get to:
    - Connect with Canadians from coast-to-coast
    - Dig into issues of all shapes and sizes
    - Promote and recommend the latest products and services to customers
    - Make customers lives easier by providing them with value add services

    You should have:
    - A flexible schedule
    - An ability to navigate multiple computer systems
    - An ability to think on your feet and deliver your message in a concise manner
    - Expert communication and listening skills in French and English

    Wondering what it takes to join our team? Click here to see where your career will take you!

    Schedule: Full timeShift: VariableLength of Contract: Not Applicable (Regular Position)Work Location: 800, Gauchetiere O, Bureau 4000-Rogers(189), Montreal, QC Travel Requirements: NonePosting Category/Function: Call Centre Operations & Customer Service / SalesRequisition ID: 132014 Together, we'll make more possible, and these six shared values guide and define our work:
    1. Our people are at the heart of our success
    2. Our customers come first. They inspire everything we do
    3. We do what’s right, each and every day
    4. We believe in the power of new ideas
    5. We work as one team, with one vision
    6. We give back to our communities and protect our environment

    What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work.


    At Rogers, we’re for helping you on a journey to a rewarding career. Whether you’re a developer, an analyst, or a customer care consultant, Rogers is the place where ideas become reality. We deliver today what our customers want tomorrow, and...

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