Customer Service Consultant - Ville St-Laurent

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    Customer Service Consultant - Ville St-Laurent


    Customer Service Consultant - Ville St-Laurent

    Rogers Saint-Laurent, Quebec

    Sales, purchasing and customer service
    Reference : 134020
    Posted 18 day(s) ago | Still Open
    Permanent Full time As soon as possible


    Discover what's new by joining our team and learning more about the advantages of a career at Rogers. Speak with a recruiter today to hear more about our improved salary, employee discounts, benefits, pension plan, bonuses and share purchase plan.

    We support and encourage employees to find long term success and explore opportunities that play to their individual strengths and passions. We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career at Rogers.

    We’ve established a new set of internal hiring rules to help you find long-term success at Rogers. Click here to access Your Career @ Rogers – Ground Rules and become familiar with the new requirements.

    We're hiring full-time bilingual Customer Service Consultants to join our Ville St-Laurent frontline team starting on October 29th 2018. In this role, you will be supporting customers with their cable products and services.

    At Rogers, we provide world-class service by connecting to our customers, analyzing their needs, and offering customized solutions. If you're someone who cares about people, builds rapport easily, and is genuinely invested in helping others, you'd be a great fit for our team!

    You are:

    Empathetic – You are someone who is able to show understanding and relate to the customer

    Outgoing – You are someone who is friendly and approachable

    Patient – You are someone who regardless of situation is able to support the customer in a tactful and effective manner

    Genuine – You are someone who is authentic in your interaction with customers

    You get to:
    - Connect with Canadians from coast-to-coast
    - Dig into issues of all shapes and sizes
    - Promote and recommend the latest products and services to customers
    - Make customers lives easier by providing them with value add services

    You should have:
    - A flexible schedule
    - An ability to navigate multiple computer systems
    - An ability to think on your feet and deliver your message in a concise manner
    - Expert communication and listening skills both in English and French

    Wondering what it takes to join our team? Click here to see where your career will take you!Schedule: Full timeShift: VariableLength of Contract: Not Applicable (Regular Position)Work Location: 6315 Cote-de-Liesse (104), Saint-Laurent, QC Travel Requirements: NonePosting Category/Function: Call Centre Operations & Customer Service / SalesRequisition ID: 134020 Together, we'll make more possible, and these six shared values guide and define our work:
    1. Our people are at the heart of our success
    2. Our customers come first. They inspire everything we do
    3. We do what’s right, each and every day
    4. We believe in the power of new ideas
    5. We work as one team, with one vision
    6. We give back to our communities and protect our environment

    What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work.


    At Rogers, we’re for helping you on a journey to a rewarding career. Whether you’re a developer, an analyst, or a customer care consultant, Rogers is the place where ideas become reality. We deliver today what our customers want tomorrow, and...

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