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Customer Service/Client Support Specialist

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Services de Gestion Quantum Ltée

Customer Service/Client Support Specialist

Services de Gestion Quantum Ltée Saint-Laurent, Quebec

Sales, purchasing and customer service
Reference : 66005
Posted 3 day(s) ago | Still Open
Permanent Full time 45,000.00$ Yearly As soon as possible
Services de Gestion Quantum Ltée


Ref. No. : 66005
Position: Customer Service/Client Support Specialist
Location: Saint-Laurent
Salary: Up to $45K per year PLUS up to $5,000 in shift premiums AND excellent benefits including a pension plan

We currently have an excellent career opportunity in customer service/client support for a TOP NATIONAL EMPLOYER IN CANADA, for their Saint-Laurent office.

In this customer care position, you will be working with clients on the phone (incoming calls) and performing other related administrative tasks. This role offers an excellent salary according to experience as well as excellent benefits, including health and dental insurance, starting on your first day!

The company is looking for candidates with professional communication skills in English and French, good basic written skills, and the desire to join a really solid company where they can become established for a long-term career.

Key Responsibilities:

- Provide exceptional customer service via telephone and written correspondence
- Monitor customer service queues (phone, online, live agents, etc.)
- Maintain an understanding of each product to provide relevant guidance to all customers when necessary
- Liaise with the different internal departments to follow up on matters requiring further attention or resolution
- Provide technical support to our clients regarding any system issues or outages
- Take an active customer service role and provide product and customer feedback
- Act as a guide to assist and train clients with support resources and encourage online participation in the network system
- Handle difficult calls effectively in order to reduce escalations
- Perform additional related duties and tasks as required

The schedule is 5 days per week with 8-hour shifts for the following periods:

- Monday to Friday, from 8 a.m. to 10:30 p.m.
- Saturdays from 9 a.m. to 6 p.m.


If you recommend a friend or colleague, you may be eligible for a referral bonus.

We appreciate all expressed interest in this position, however, only the candidates selected for an interview will be contacted.

Quantum is an equal opportunity employer.

Services de Gestion Quantum Ltée

Services de Gestion Quantum Ltée

Founded in 1968 in Montréal, Quantum has established a strong reputation as the full-service human resource partner of choice for providing unique and effective recruitment solutions that meet our clients complex staffing needs. Our unwavering...

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Services de Gestion Quantum Ltée

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