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Conseiller(ère) au service à la clientèle

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Conseiller(ère) au service à la clientèle

Requirements

Knowledge and Proficiency

  • Good computer skills (Office suite)

  • Knowledge of garage products

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ISN CANADA

Conseiller(ère) au service à la clientèle

ISN CANADA Boucherville, Quebec

Sales, purchasing and customer service
Posted 6 day(s) ago | Still Open
Permanent As soon as possible

DESCRIPTION

ISN Canada is actively looking for a Customer Service Advisor for its customer service department, tools and equipment divisions.

Working under the Customer Service Supervisor and part of a 8 Customer Service Advisors team, your role will consist of:

- Answering incoming calls and emails from customers and representatives, taking orders and producing tenders;
- Identifying and conducting various searches on equipment, parts, tools and/or products as well as quantities required;
- Providing accurate information to customers and representatives on prices, inventory quantities, transport, etc.;
- Performing tasks related to the production of bids (transferring information to the customer, following performance, producing purchase orders, communicating with representatives, closing sales, etc.);
- Working with the customer service supervisor in resolving problems with customers (delays, lack of inventory, delivery, etc.);
- Performing administrative tasks such as data entry, credit management and returns, billing and taking inventory.

Requirements and working conditions:

- Education: high school (general) (DES) completed
- Years of experience related to the job offer: 1 to 2 years' experience
- Required languages written and spoken: French and English mandatory bilingualism

Qualifications:

- Professionalism
- Excellent customer service
- Team spirit
- Good computer skills (Office suite)
- Energetic
- Good analytical skills and sense of judgment
- Excellent communication and interpersonal skills

Various terms:

- Group insurance after three (3) months;
- Retirement Program
- Five (5) days of personal leave in addition to annual vacation after one (1) year of full service;
- Discounts on products.

Only successful candidates will be contacted.

Requirements

  • Essential - Bilingualism written & spoken: French and English
  • Essential - 1-2 Years of experience related to the job offer
  • Important - Education: high school (general) (DES) completed

Knowledge and abilities

  • Essential - Good computer skills (Office suite)
  • Asset - Knowledge of garage products
ISN CANADA

ISN CANADA

ISN Canada Group is a fast paced, rapidly growing company and is becoming one of the largest distributors of garage equipment, tools and lubrication equipment at national level.

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