Business Development Bank of Canada

CLIENT RELATIONSHIP OFFICER, VIRTUAL BUSINESS CENTRE - Province of Quebec

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    Business Development Bank of Canada

    CLIENT RELATIONSHIP OFFICER, VIRTUAL BUSINESS CENTRE - Province of Quebec

    Business Development Bank of Canada Quebec City, Quebec

    Sales, purchasing and customer service
    Reference : 59519
    Posted 1 week(s) ago | Still Open
    Permanent Full time As soon as possible
    Business Development Bank of Canada

    DESCRIPTION

    No other bank is doing what we do.

    At BDC, we’re devoted to Canadian entrepreneurs. We’re also dedicated to our employees. Adaptable. Inspiring. Different. There’s a reason we like to work here and we think you’ll like it too.

     

    As a Client Relationship Officer, you deliver outstanding customer service to BDC clients by meeting their individual needs. You are particularly responsible for performing office activities efficiently, and you demonstrate team spirit and collaboration by providing administrative support to the members of your team. If you are passionate about a career in an organization that is one of the top 100 employers in Canada, this is the place for you!

    In a typical week, you would:
    - Exercise your analytical skills by actively participating in managing our client’s service requests. In collaboration with the Account Managers, you help them identify financing opportunity;
    - Prepare letters and proposals and/or contracts to clients and professionals, in accordance with the specific process. You would use your exceptional organizational skills to ensure the accuracy of information, prepare documents and forms and provide efficient follow-up;
    - You ensure that all client’s activities are completed in accordance with BDC policies, procedures and processes. You proceed with administrative transactions (changes, fees, payments, etc.) in accordance with directives and procedures relating to the delegation of authority;
    - You are a key player on the team and you look after the portfolio health. To do so, you follow up with clients regarding prepayments, various letters, insurance policies, arrears, financial statements, etc;
    - You help maintain professional relationships with various external organizations and help promote BDC's financing services to influencers and potential clients;
    - You have privileged relationships with your business centre colleagues and internal partners (eg Finance, Portfolio Management, Legal, etc.) to foster team spirit, pursue goals common policies and the uniform application of policies;
    - You stay up to date with changes in detailed policies, procedures and processes as well regulatory issues that may affect our clients or the Bank;
    - You offer excellent support to the team and you are proactive; You ensure the efficient and accurate performance of tasks with a positive attitude; You are resourceful.  



    If you can answer YES to the following questions, you could be the person we are looking for!
    - Do you have a bachelor's degree in business administration or significantly experiences in a similar position?
    - Backed by your experience in customer service, are you someone who has a lot of initiative and knows how to listen and identify sales opportunities? In addition, do you have experience in the banking industry?
    - Are you described as someone who is highly organized and able to prioritize effectively, so that you consistently meet deadlines?
    - Are you known for your capacity to adapt to different situations?
    - Are you able to write and express yourself effectively in either official language?



    If you are keen to join a high-performance team and value ethics and client connection, apply today!
     
     

    At BDC, we value diversity in our workforce and encourage all qualified candidates to apply. We appreciate all responses and advise that only those candidates selected for an interview will be contacted.

     

    October 24, 2018

    G3-G4

    This position reports to the Manager, Virtual Business Centre

    Benefits of the Staff Transfer directive may be provided if relocation is necessary, as per the Job Posting directive.

     
    Business Development Bank of Canada

    Business Development Bank of Canada

    BDC provides small and medium-sized businesses with flexible financing, affordable consulting services and venture capital. BDC supports the needs of entrepreneurs at every stage of growth. Canada’s Top 100 Employers for 2007, 2008, 2010,...

    Find more
    Business Development Bank of Canada
     

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