Call Center Agent B2B Nespresso- Downtown Montreal

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    Call Center Agent B2B Nespresso- Downtown Montreal

    Adecco Montréal, Quebec

    Sales, purchasing and customer service
    Reference : CA_FR_9_026631_729811
    Posted 17 day(s) ago | Still Open
    Contract / Freelance Part time 17.50$ Hourly As soon as possible


    Our client Nespresso, a high-end coffee company, is currently seeking B2B call center agents for a full-time, long-term position in downtown Montreal.

    Would you like to be part of a new team in a dynamic and energetic call center? Would you like to offer an excellent customer service?

    This B2B call center agent position offers you:

    - Salary $17.50 ;
    - A paid training;
    - A variable schedule between (7:30am to 8pm), Monday to Friday;
    - Possibility of working in the weekends;
    - Full time position 40 hours / week;
    - A range of benefits after 600 hours of work;

    The B2B call center agents have the role of:

    * Provide phone or email assistance to the clients on their purchasing process of machines and coffee;
    * Conduct outbound campaigns ;
    *Coffee expert able to advise the customer on the various B2B products;
    * Offer technical support on all Nespresso lines and products;
    * Proactively manage the customer relationship; focus on customer satisfaction or retention of Horeca customers ;
    * Respect and uphold procedures to enhance the Client Experience ;
    * Understand the different channels of client contact and sensibilize the clientele about the different buying options;
    * All other tasks inherent to the position .

    Required skills:
    * High School, College or University Diploma with relevant experience;
    * Perfectly bilingual : English and French (written and spoken);
    * Strong interest in the world of coffee would be a great asset;
    * Minimum of 2 years of experience in a customer contact center environment.



    Our history Long story short, we've got more than 50 years' experience in the staffing game. In that time, we've merged, acquired and grown our way to becoming the global staffing leader. The name "Adecco" itself actually came about back in...

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