Staples

Boss Account Manager (bilingual - English/french)

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    Staples

    Boss Account Manager (bilingual - English/french)

    Staples Laval, Quebec

    Sales, purchasing and customer service
    Reference : 1066043
    Posted 20 day(s) ago | Still Open
    Permanent As soon as possible

    DESCRIPTION


    BOSS Account Manager (Bilingual - English/French): 1066043



    Description


    Internal Job Title: BOSS Account Manager




    OVERVIEW



    Work in partnership with the Preferred Customer (PCAM) Program / Inside Sales team. In this exciting new role, you will increase high-growth category sales by effectively converting product-related inquiries into sales (internally known as "BOSS" Categories). This role requires in-depth product knowledge of key growth categories (e.g. Furniture, Technology, Facilities, Mail & Ship).




    PRIMARY DUTIES AND RESPONSIBILITIES
    Leverage product knowledge and vendor training to recommend solutions that will accurately reflect the customer’s needs.
    Manages inquiries, suggests cross sell and up-sell opportunities
    Follow procedures and processes, complete any required documentation for customers, as well as entries to support system(s)
    Actively participating in vendor demonstrations as well as product training
    Self-development – Stays abreast of industry trends that may impact Staples’ ability to succeed within the industry. Communicates any knowledge related to the industry to his/her Team Manager for further assessment by the Merchant community
    Meet or exceed monthly targets of conversion and sales from inbound leads.
    Make outbound calls when required to generate leads.






    Qualifications

    KNOWLEDGE / SKILL REQUIREMENTS
    Knowledge of Order entry systems, i.e. AS400 is an asset
    Knowledge of Salesforce or other CRM
    Knowledge of Furniture and Technology products
    Excellent communication skills
    Working knowledge of Microsoft Office products

    PHYSICAL DEMANDS / WORKING CONDITIONS
    Office/Call Centre environment

    RECOMMENDED QUALIFICATIONS
    Proven sales ability in an environment sales metrics are measured and associate accountable to meeting goals and conversion
    Experience working with a bonus or commission sales compensation plan
    1-2 years of Staples experience in sales and/or customer service environment, or the equivalent in related experience



    SPLSF1
    Staples

    Staples

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