Manpower

Bilingual French Customer Experience Agent

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    Manpower

    Bilingual French Customer Experience Agent

    Manpower Halifax (HRM), Nova Scotia

    Sales, purchasing and customer service
    Reference : 29853_164637
    Posted 23 day(s) ago | Still Open
    Permanent As soon as possible
    Manpower

    DESCRIPTION



    Position Description:
    The Team Members are an integral part of the Call Centre team within the Communication Solutions business.
    *This position is the primary interface with the customers on a daily basis.
    *This position will be responsible for professionally answering multiple call types, providing a superior level of customer service and responding effectively and thoroughly to a wide variety of customer issues.
    *This position is primarily responsible for handling calls and professionally completing the call by responding to the client using the scripted responses.
    *Client calls may involve both routine and some non-routine customer and telephone answering service calls
    *Client calls will include businesses with multiple locations, service specialties and call structures, product support, customer retention and advanced non for profit and commercial businesses.
    *Other client support will be added as needed Most client calls that will involve researching and gathering of information and independent judgment is often needed to determine level of urgency and appropriate response
    *Intermediate to advanced technical skills and may operate multiple remote systems or software simultaneously
    *May be assigned to a dedicated client for specialized training and support
    *Ability to provide occasional outgoing call sales support as needed
    *Participates in training and team meetings as required
    *Reports to Supervisor, Customer Experience


    Position Requirements:
    *High School Diploma or GED equivalent preferred
    *Proven Customer Service Experience within a Call Centre environment preferred
    *Computer literacy required

    BI-LINGUAL FRENCH REQUIRED





    Stericycle is an Equal Opportunity Affirmative Action employer. It is the policy of Stericycle to hire the best qualified individual available, without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, uniform service, indigenous or veteran status or any other characteristic protected by state/province or local law in any aspect of employment. Stericycle will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. This application is considered current for ninety (90) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.
    https://www.stericycle.com/

    Manpower

    Manpower

    Manpower has been dedicated to enriching people's lives with meaningful employment and development opportunities for over 65 years and each year we employ over 3.5 million people in over 80 countries and territories. Over 40% of our talented...

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