Bilingual Customer Service Representative – English/ French - Overnight

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    Bilingual Customer Service Representative – English/ French - Overnight


    Bilingual Customer Service Representative – English/ French - Overnight

    Alorica Montréal, Quebec

    Sales, purchasing and customer service
    Reference : 137093
    Posted + 30 days ago | Still Open
    Permanent Part time As soon as possible




    As a Customer Service Representative, you’ll have the opportunity to help people every day on behalf of the best companies you already know and love. We’ll teach you the skills you’ll need to succeed and provide a path for you to do so. In fact, many of our site directors and operations managers began as customer service agents themselves!

    You will have the opportunity to assist store managers and transportation departments with critical case resolutions. This position is a combination of inbound/outbound calls, response to emails and back office case work in the logistics industry.

    Training Schedule: Combination of in-class and on the job training Monday to Friday 8:30am to 5pm for 3 weeks.

    Normal Schedule: 5 overnight shifts 11pm to 7am, including weekends and statutory holidays in a 24/7 operation.

    What you’ll be doing

    You will use your positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers’ day. Your main responsibilities will include:

    Talking to customers over the phone, email or chat to resolve their questions or concerns

    Accurately document and update customer records in the computer system

    Upsell products or services to customers, if appropriate

    Remain calm and helpful even when dealing with upset customers

    Escalate customer complaints and/or calls to your manager when necessary

    Provide feedback and recommendations to your manager on ways the company can improve

    Perform other duties as assigned by your management team

    Why you’ll want to join the Alorica team

    100% paid training

    Performance bonuses

    Competitive pay

    Health dental benefits

    Retirement savings plan

    Paid time off

    A great team environment with supportive co-workers

    You’ll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown

    You’ll feel empowered to do things the right way amid a culture of high personal and business integrity

    There’s real opportunity to learn, grow and advance your career (we love promoting from within here)

    We’re a strong, global company that truly cares about our local communities


    Who we’re looking for

    The best fit for this job is someone who:

    Has a High School diploma or General Educational Development (GED) certificate

    Is bilingual (French English)

    Previous customer service and/or call center experience preferred

    Has good computer skills, including Microsoft Office

    Possesses excellent communication skills

    Cares about helping their customers

    Is team-focused

    Has the ability to multitask well

    Can adapt to a flexible schedule

    Is positive and can handle stress

    Can maintain the highest level of confidentiality

    Who we are

    Alorica Customer Care, Ltd. is a global customer service organization, serving the world’s leading companies and best-known brands. With more than 40,000 employees in locations around the world, our people deliver extraordinary service – via phone, email and chat, every day. Embracing a diverse workforce with a shared commitment to deliver outstanding customer service, Alorica offers significant opportunity to build a rewarding career, in a dynamic and customer-oriented environment.

    Work Environment

    Office environment.

    Ability to lift and/or move 20 pounds with or without accommodation.

    Are you ready to help your customers every day while also strengthening yourself and your career? If so, apply now to join the Alorica team!

    The Company is compliant with the Accessibility for Ontarians with Disabilities Act (AODA).

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