Bilingual Collections Agent (English / Spanish)

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    Bilingual Collections Agent (English / Spanish)


    Bilingual Collections Agent (English / Spanish)

    Alorica Montréal, Quebec

    Sales, purchasing and customer service
    Reference : 138613
    Posted + 30 days ago | Still Open
    Permanent Full time As soon as possible




    As a Financial Customer Service Representative, you’ll help people get their finances in order on behalf of the best companies you already know and love. We’ll teach you the skills you’ll need to succeed and provide a path for you to do so. In fact, many of our site directors and operations managers began as agents answering calls themselves!

    Ready to start? Chat with us to begin the process now:

    What you’ll be doing

    You will use your positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers’ day. Your main responsibilities will include:

    In the name of the client, talk to customers over the phone, email or chat to bring resolution to unpaid accounts and answer their questions

    Accurately document and update customer records in the computer system

    Remain calm and helpful even when dealing with upset customers

    Escalate customer complaints and/or calls to your manager when necessary

    When requested, process correspondences while following all relevant laws and guidelines

    Provide feedback and recommendations to your manager on ways the company can improve

    Perform other duties as assigned by your management team

    Why you’ll want to join our team

    100% paid training

    Performance bonuses

    Competitive pay

    Health dental benefits

    Retirement savings plan

    Paid time off

    A great team environment with supportive co-workers

    You’ll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown

    You’ll feel empowered to do things the right way amid a culture of high personal and business integrity

    There’s real opportunity to learn, grow and advance your career (we love promoting from within here)

    We’re a strong, global company that truly cares about our local communities


    Who we’re looking for

    The best fit for this job is someone who:

    Has a High School diploma or General Educational Development (GED) certificate

    Is bilingual (Spanish English)

    Has previous customer service and/or collections experience preferred

    Has good computer skills, including Microsoft Office

    Possesses excellent communication skills

    Cares about helping their customers

    Is team-focused

    Has the ability to multitask well

    Can adapt to a flexible schedule

    Is positive and can handle stress

    Can maintain the highest level of confidentiality

    Who we are

    Alorica Customer Care Ltd., is a leading global provider of business process outsourcing (BPO) services, including accounts receivable management, revenue cycle management, and order to cash BPO services. Alorica provides services across multiple vertical markets through a combination of voice, chat, email, SMS, voice automation, back-office, social media, and self-help portals. Alorica provides services through a diverse global workforce throughout North America, Latin America, Europe, Asia, and Australia. As a result, employees enjoy the opportunity to grow, develop and build long-term careers in exciting industries, supporting the best brands in business, all while accruing tenure with a global Alorica leader.

    Work Environment

    Office environment.

    Ability to lift and/or move 20 pounds with or without accommodation.

    Are you ready to help your customers every day while also strengthening yourself and your career? If so, apply now to join our team!

    The Company is compliant with the Accessibility for Ontarians with Disabilities Act (AODA).

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