Morneau Shepell

Account Service Representative

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    Morneau Shepell

    Account Service Representative

    Morneau Shepell

    Account Service Representative

    Morneau Shepell Montréal, Quebec

    Sales, purchasing and customer service
    Reference : 7327
    Posted 6 day(s) ago | Still Open
    Permanent As soon as possible
    Morneau Shepell

    DESCRIPTION



    Build a meaningful career


    At Morneau Shepell, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of our 4,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 20,000 workplaces.

    Account Service Representative
    Lifeworks
    Montreal, QC
    Contract, Full-time

    LifeWorks by Morneau Shepell

    Healthy, productive, and engaged employees drive organizational performance and success. Morneau Shepell’s Lifeworks is comprised of industry-leading programs and services that work together to deliver a unique and holistic Total Health Solution to our clients, helping them engage their people. Morneau Shepell is also the largest Employee and Family Assistance Program (EFAP) provider in the world. Confidential professional support is available to employees and family members in-person and telephonically, as well as digitally through E-Counselling, Video Counselling, First Chat (online chat), and our My EAP mobile device application, to help resolve work, health, and life challenges. Our award winning innovations and technology help to ensure that our support solutions are available anytime, anywhere.

    Summary

    Reporting to the Manager, Account Service Team, the Account Service Representative, in partnership with a Senior Customer Success Manager, is responsible for servicing a block of clients in their day-to-day needs for their EFAP. This role is primarily internal and e-mail/telephonic in nature. The Account Service Representative could work with Customer Success Managers and/or other internal resources, as well as directly with client base.

    Responsibilities
    Servicing a specific client block; providing excellent customer service, consultative support, and administrative tasks
    Driving growth opportunities within the book of business
    Respond to client inquiries & service requests pertaining to their programs and services
    Responsible for the execution of client contracts and programs
    Responsible for program governance including review of internal reporting and identification of issues
    Overseeing billing inquiries (review and resolution)
    Issuing reports to clients
    Managing the renewal process with appropriate internal teams
    Responsible for client support, annual planning preparation and meetings where appropriate
    Act as a liaison with internal departments to resolve issues that may arise with clients
    Responsible for updating and utilizing the CRM (Customer Relationship Management) system

    Succeeding as an Account Representative will require the following core qualifications and skills:
    College or undergraduate degree
    3 years in a sales/account management environment, previous HR, AM, Wellness, and/or EAP considered an asset
    Able to respond in a timely and strategic manner to the day to day requirements of our clients
    Strong problem solving skills
    Demonstrated ability/potential to manage a book of business independently
    Respond to client needs and show the ability to identify and uncover business opportunities
    Strong Organizational, Communication skills, Analytical Project Management, Process Oriented










    Job Grade: MS3






    Fulfilling work that matters



    Morneau Shepell is in the business of helping organizations help their people and in the process, we strive to elevate ours.



    We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve.



    We appreciate the interest of every applicant; however, we contact only those selected for an interview.



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    Morneau Shepell

    Morneau Shepell

    Morneau Shepell is Canada’s only consulting and outsourcing company that takes an integrative approach to health, benefits, retirement and employee assistance needs. We apply the expertise of our entire organization to develop innovative answers;...

    Find more
    Morneau Shepell
     

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