Morneau Shepell

Manager Client Services

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    Morneau Shepell

    Manager Client Services

    Morneau Shepell

    Manager Client Services

    Morneau Shepell Montérégie (South Shore), Quebec

    Human resources
    Reference : 7577
    Posted 16 hour(s) ago | Still Open
    Permanent As soon as possible
    Morneau Shepell


    Build a meaningful career

    At Morneau Shepell, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of our 4,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 20,000 workplaces.

    Client Services Manager
    Benefits Administration
    Montreal, Quebec
    Permanent, Full-Time Position

    Summary :
    Reporting to the Director, Client Service, the manager is responsible for the administration of client benefit plans for employees and pensioners. The manager is the intermediary between the insurer and our clients.

    Manage a mid-sized client team. This means being involved in staff and career-objectives management.
    Supervise or participate in special projects (annual enrolment, certification of dependents, rate changes) as well as new client implementations, as required by the department.
    Supervise and monitor the team’s activities and make sure team members have the tools they need to carry out their duties.

    Oversee quality control of deliverables, meeting deadlines set out in the contract.
    Identify the concerns of existing clients and suggest solutions during conversations or meetings.
    Identify non-value-added client-related activities and improve the operational process.
    Measure and monitor the performance of team members and provide feedback.
    Mentor a certain number of employees.
    Oversee the supervision and general professional development of team members.
    Make sure the workload is reasonable.
    Participate in employee evaluations.
    Assist employees with career planning.
    Clearly communicate performance objectives and expectations to employees.
    Build and maintain long-term relationships with clients by delivering superior customer service.

    Succeeding as Client Services Manager will require the following core qualifications and skills
    At least 7 years of experience in employee benefits, in the administration of flexible or conventional group benefit plans
    University degree or equivalent work experience

    Experience in personnel management and career guidance

    Ability to work in a computerized environment and use technology to solve technical challenges

    Comfortable solving problems and proposing workable solutions

    Excellent ability to manage and motivate different teams

    Good knowledge of provincial and federal pension and benefits legislation

    Ability to analyze information and see the big picture

    Leadership skills and ability to manage several projects at once

    Previous experience managing and supervising all the work, or one project, for one client

    Bilingual in English and French, oral and written


    Job Grade: MS4

    Fulfilling work that matters

    Morneau Shepell is in the business of helping organizations help their people and in the process, we strive to elevate ours.

    We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve.

    We appreciate the interest of every applicant; however, we contact only those selected for an interview.

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    Morneau Shepell

    Morneau Shepell

    Morneau Shepell is Canada’s only consulting and outsourcing company that takes an integrative approach to health, benefits, retirement and employee assistance needs. We apply the expertise of our entire organization to develop innovative answers;...

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    Morneau Shepell

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