Rogers

HR Support Centre Bilingual Representative

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    Rogers

    HR Support Centre Bilingual Representative

    Rogers Montréal, Quebec

    Human resources
    Reference : 128010
    Posted 17 day(s) ago | Still Open
    Permanent Full time As soon as possible
    Rogers

    DESCRIPTION

    At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment.

    Because we believe connections unite us, possibilities fuels us, and moments define us.



    We are currently seeking Bilingual Contact Centre Representatives to join our internal HR Shared Services team.



    The ideal candidate will have experience in the area of contact centre and working knowledge of customer service operations in a fast paced, high volume environment. They should have expert ability to interact with employees via email, webchat or voice calls and to use thinking skills to resolve problems and/or answer employee inquires.



    Ideal candidate also has:
    - Should be highly proficient in Canadian French and English both written and oral
    - Experience with case management applications
    - Strong working knowledge of quality control and auditing standards
    - A desire to continually learn
    - Ability to communicate and collaborate with business partners and internal team members
    - Post secondary education or higher preferred

    Qualifications:
    - 1+ year of contact centre / call centre experience
    - Experience in fast paced, high volume Contact Centre environment
    - Experience in the HR shared services (payroll, benefits, timekeeping, etc…) preferred
    - Ability to resolve employee issues/inquires while providing superior customer service to business partners
    - Must be computer literate: strong keyboarding and system/internet navigation skills
    - Available to work on a flexible schedule
    - Possess superior multitasking abilities
    - Must have excellent verbal and written communication skills both in Canadian French and English with the ability to communicate clearly, technically and effectively with business partners
    - Experience working in a case management system is preferred
    - Proficiency in Microsoft Word, Excel, and PowerPoint
    - Completed high school diploma or higher

    Responsibilities:
    - Responsible for answering and providing navigational/resolution to employee inquires/issues via multiple contact channels like email, voice, webchat.
    - Ensures timely and accurate service delivery at defined productivity levels
    - Handle multiple chats simultaneously
    - Complete accurate transactions in a timely manner such as case creation - Incorporate feedback on a regular basis, to improve personal and professional development
    - Embrace change in a fast paced, performance driven team environment


    - Ensures First Time Resolution to customers
    - Assist with maintaining documentation of SOPs/Operating Instructions
    - Identify, share, and support operational improvements
    - Comply to all Data Security and Code of Conduct standards
    - Ensure Time Sheets are filled regularly
    - Punctual and committed to work schedules and leave guidelines

    Schedule: Full timeShift: RotatingLength of Contract: Not Applicable (Regular Position)Work Location: 800, Gauchetiere O, Bureau 4000-Rogers(189), Montreal, QC Travel Requirements: NonePosting Category/Function: Human Resources & AnalystRequisition ID: 128010 Together, we'll make more possible, and these six shared values guide and define our work:
    1. Our people are at the heart of our success
    2. Our customers come first. They inspire everything we do
    3. We do what’s right, each and every day
    4. We believe in the power of new ideas
    5. We work as one team, with one vision
    6. We give back to our communities and protect our environment



    What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work.
    Rogers

    Rogers

    At Rogers, we’re for helping you on a journey to a rewarding career. Whether you’re a developer, an analyst, or a customer care consultant, Rogers is the place where ideas become reality. We deliver today what our customers want tomorrow, and...

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