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Reception Clerk (Application bank/James-Bay)

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Reception Clerk (Application bank/James-Bay)

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Gestion ADC (1996) Inc.

Reception Clerk (Application bank/James-Bay)

Gestion ADC (1996) Inc. Québec, Quebec

Hotel and tourism
Posted + 30 days ago | Still Open
Permanent 70 h - Full time As soon as possible

DESCRIPTION

Company Description:
Gestion ADC is a subsidiary of Creeco, a large-scale Aboriginal company established more than 30 years ago, with a strong foothold in various fields such as energy, air transport and hospitality. , food, concierge and construction.
Gestion ADC was founded in 1996 and has earned a leading position in the area of janitorial and food. With more than 400 employees, it serves clients such as Hydro Quebec, Stornoway, Osisko and Goldcorp. Gestion ADC has positioned itself as a key player in the field of food and concierge.
Summary:
Under the supervision of the reception supervisor, the reception clerk performs tasks directly related to the client's stay, such as coordinating rooms, welcoming guests upon their arrival and during the stay, giving information about the establishment and its services, as well as camp instructions, sales of emergency products and coordination of the various services of the establishment.
Responsibilities:
• Greet customers on arrival, check booking data and offer additional services
• Assign rooms, hand in keys and provide the client with useful information about the property
• Respond to customer requests (wake-up calls, room change, etc.)
• Process and track customer comments and complaints
• Transmit to the various departments of the establishment the needs associated with reservations and customer requests
• Production of various documents
• Clerical tasks
• Coordinate with the various services (dining room, meeting rooms, room service, etc.)
• Receive and handle customer complaints
• Any other related tasks
Schedule
• The work schedule will be 14 consecutive working days, followed by 14 days off.
Requirements:
• Professional studies diploma in catering or management (an asset)
• 6 months experience in administration / reception / customer service
• Customer contact experience
• Sales and customer service skills
• Very good knowledge of French and English both orally and in writing
• Ability to carry out monetary transactions
• Knowledge of hotel management software
• Easy to communicate with customers and colleagues
• Stress tolerance

Gestion ADC (1996) Inc.

Gestion ADC (1996) Inc.

Gestion ADC est une filiale de l’entreprise Creeco, une entreprise autochtone de grande envergure, établie depuis plus de 30 ans et ayant fait sa place dans divers domaines tel que dans le domaine de l’énergie, du transport aérien, de l’hôtellerie,...

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