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Cruise reservation agent - COSTCO Travel

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Cruise reservation agent - COSTCO Travel


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Cruise reservation agent - COSTCO Travel

GEXEL Montréal, Quebec

Hotel and tourism
Posted 26 day(s) ago | Still Open
Permanent 40 h - Full time 2018-11-12


LOCATION: Montréal (Snowdon Metro)
STARTING DATE: November 12th 2018

You are BILINGUAL, DYNAMIC, and above all passionate about TRAVEL. You wish to make Costco travelers benefit from it? Join us and support Costco members for an unforgettable vacation!

GEXEL is proud to have been chosen as Costco Travel’s business partner to assist their members with their travel arrangements, cruises or car rentals. Costco is one of the largest retailers in Canada.

Build your career at Gexel, a Customer Contact Center established 20 years ago in Quebec, and join our diverse and exciting team!

• Competitive salary with monthly incentive plan and annual salary increase
• One paid day off every four (4) months worked in addition to your annual vacation
• Statutory holidays paid
• Costco and IATA membership after 90 days
• Opportunity for educational/FAM trips after 1 year
• Discount on public transport, STM or RTM
• Easy access with public transportation – Snowdon Metro Station (Orange and Blue lines), bus lines 161, 17, 51, 166, 63
• Free Wi-Fi internet access available in the office
• Active social committee
• Opportunities for growth and career advancement as GEXEL encourages internal promotions allowing our employees to envision a meaningful career path
• Paid training and development programs
• Reference program
• Social benefits (medical, dental, vision and life insurance plans)
• Several corporate benefits including 30% off on cellular packages
• Possibility to take free French courses, in partnership with Collège de Maisonneuve (several sessions per year)
• Free financial advisor services
• Young, dynamic and cordial team that will recognise your effort daily

We are looking for reservation agent. You will be responsible for providing outstanding service to our client-partner’s members and achieving all related activities tasks.

• Advise and answer inbound calls from members wishing to make a reservation or obtaining information about Costco Travel products in a professional manner
• Seize sales opportunities
• Assure member retention
• Assist the team with all the other tasks related to the attainment of the objectives

• Bilingualism (French and English)
• Flexible availabilities
• Permanent and full-time position
• High level of computer skills
• Good communication skills with a smile in your voice
• Excellent problem solving and sales skills
• Diploma in tourism (asset)
• OPC and/or TICO licence (asset)
• Experience in the travel industry (asset)

You are known for your excellent customer service? Come and meet with us!

GEXEL is growing and looking for dynamic and professional people like you.
Join our team and become part of the GEXEL success!


  • Essential - Do you speak English ?
  • Essential - Do you speak french ?


GEXEL was founded in 1998 and has been providing high-end customer contact services and automated communication solutions for 20 years now. From its headquarters in Montreal, GEXEL operates five contact centers located in Quebec, two in Montreal,...

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