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Technical Support Specialist

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    Technical Support Specialist

    Requirements

    Technical Support Specialist

    Knowledge and Proficiency

    • Good knowledge of IP networks

    • Strong written and verbal communication skills

    • Strong technical & analytical skills

    • Knowledge of Audio & Video interfaces

    • Self-starter able to work with little supervision

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    MuxLab Inc.

    Technical Support Specialist

    MuxLab Inc. Saint-Laurent, Quebec

    Engineering and science
    Posted 25 day(s) ago | Still Open
    Permanent 37.5 h - Full time 2019-07-02 Work shift: Day

    Description

    MuxLab Inc (Montreal, Canada), a high technology leading designer and manufacturer of connectivity solutions for the Pro AV, Broadcast and Structured Cabling market, is actively seeking a candidate for the position of Technical Support Specialist.
    With a technical background, and knowledge of data transmission lines, Audio & Video transmission, and high bandwidth systems, you will be part of the MuxLab team supporting high speed video products.
    You will be responsible for receiving, filtering and managing all incoming technical, sales and operations inquiries, as well as managing the return Merchandise Authorization and quality assurance departments.
    MuxLab offers a unique technical environment composed primarily of scientists and engineers implementing cutting edge audio-video technology solutions. At MuxLab you will be exposed to a diverse array of products that are challenging and offer strong opportunities for learning and advancement while maintaining a great work-life balance.

    Requirements

    • Important - 5 years + Technical Support experience
    • Essential - Must be fast learner
    • Asset - Experience with AV over IP systems
    • Important - Effective written and spoken communicator
    • Important - Dynamic, autonomous, and team-oriented individual

    Knowledge and abilities

    • Essential - Good knowledge of IP networks
    • Important - Strong written and verbal communication skills
    • Important - Strong technical & analytical skills
    • Asset - Knowledge of Audio & Video interfaces
    • Asset - Self-starter able to work with little supervision
    MuxLab Inc.

    MuxLab Inc.

    MuxLab is a high technology leading designer of value-added connectivity hardware for the Pro AV, Broadcast, and CCTV markets. Since 1984, we have continued to support our main mission to provide our customers with innovative and industry leading...

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