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Excelitas Canada Inc

Applications Engineer/Specialist,

Excelitas Canada Inc Vaudreuil-Dorion, Quebec

Engineering and science
Reference : 2018-E.16
Posted 4 day(s) ago | Still Open
Permanent 37.5 h - Full time As soon as possible Work shift: Day


Job Title: Applications Engineer/Specialist, Day
Location: Vaudreuil-Dorion, Quebec
Posting: 2018-E.16

Job Summary
The Applications Engineer/Specialist is the primary technical interface between the customer and Excelitas. In this role, the App. Engineer / Specialist is responsible for capturing our customers’ current and future technical requirements and match them to our current and future technical capabilities. The App. Eng. supports the technical side of the marketing and communication process. He / she works very closely with our Sales, Product Management and Development teams to help define our product development roadmap.

This position is for supporting the HPS (High Performance Sensors - silicon & InGaAs PIN photodiodes, APDs and semiconductor pulsed lasers) products within the Commercial Business Unit of Excelitas. Travel will be required to our customers across USA & Canada.

Specific Duties:
• Acts as principal contact for customer’s interaction with Engineering, Sales and Business Development, Operations, Quality, Finance, and Product Management.
• Discusses solutions and/or alternate solutions with external and internal customers towards finding mutually agreeable performance trade-offs, cost/pricing and schedule.
• Provides to Development team the required product performance and specifications needed to meet customers’ expectations. Supports technical, cost and schedule of the project and helps the assigned Project Leaders with implementing Project Work Breakdown Structure (WBS).
• Manages specification reviews and sign-offs between Excelitas and its customer. Ensures that the agreed upon specification meets the customer needs and Excelitas capabilities and can be achieved on-time.
• Supports the Sales team and Product Management in providing quotes and working out strategic direction in serving customers, by identifying the value of custom programs and support the prospect qualification process.
• Following-up on the status of quotes, samples and specifications as well as communicating resolution of technical issues to the customer on a prompt and continuous basis.
• Coordinate customer sampling phase and insures that Excelitas product are designed-in.
• Responsible for development of collateral material (product specifications, catalogs, application notes) and business presentations for use by the sales and product teams.
• Trade show support, attend trade show as technical support, coordinate with Marcomm on trade show materials, demos, promotional email texts, publications, collateral, advertisement texts, etc.
• Review the market trend and identify new application areas for product development and prospecting.

Essential Knowledge and Skills:
1. Bachelor degree in Engineering, Physics, electronics or other equivalent technical background/experience.
2. Five (5) years of experience in Engineering and/or Product development and life cycle. Experience in working with customers.
3. Solid experience and understanding of optoelectronics products and their applications. LiDAR product experience is a great asset.
4. Excellent oral, written presentation and interpersonal skills.
5. Excellent customer management skills and communication skills.
6. Able to build strong customer relationship.
7. Able to interface effectively with customers and partners to resolve project and technical problems.
8. Strong aptitude for working with many people (customer teams, several internal services and external suppliers).
9. Self-driven, open and positive mindset with experience in international and cross-cultural business environment
10. Good organization and planning skills.
11. High proficiency in written and oral English. Working knowledge in French.
12. Ability to travel to the USA for customer meetings, trade shows.
Excelitas Canada Inc

Excelitas Canada Inc

Excelitas Technologies is a global technology leader focused on delivering innovative, customized optoelectronics to OEMs seeking high performance, market-driven technology solutions. With approximately 5,300 employees across the globe,...

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